Telephone Activation Specialist I

GENERAL RESPONSIBILITIES: The Telephone Activation Specialist is responsible for reviewing, processing and resolving all forms of order fallout that may create an error or jeopardize a scheduled installation. SPECIFIC RESPONSIBILITIES :

• Answer inbound telephone calls.
• Audit SODI tasks to ensure order completion.
• Reviewing past due orders and attempting to reschedule.
• Examine fallout from equipment fulfillment including order entry and shipping dates, including preprovisioning TIVO devices for next day installations
• Audit rejected telephone orders and place outbound calls when necessary to inform customers of issues and work toward resolving them.
• Auditing and assisting customers through Third Party Verification, required on every order in which a customer elects to keep an existing telephone number.
• Audit and repair telephone orders that failed to build to telephone switch.
• Monitoring orders in real time for errors with porting numbers, held orders, or failed telephone activations.
• Fallout caused by improper entry or systematic issues.
• Audit all transfers of service keyed with telephone product for accuracy

EXPERIENCE/SKILLS :

• High School Degree required
• Preferred - Up to 1 year of previous Customer Service experience
• Customer-oriented mentality.
• Ability to operate a computer.
• Effective listening skills with high level of empathy.
• Effective verbal communication skills, including grammar and tone.
• Strong ability to ask relevant questions to identify customer needs/concerns.
• Ability to remain calm and confident while managing confrontation and rejection.
• Self-motivator - upbeat and with a high energy level.
• Strong work ethic; team-oriented attitude.

EOE: m/f/d/v

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift

Work setting:

• Call center
• In-person

Work Location: Hybrid remote in Chillicothe, IL 61523