ERP Solutions Consultant - Supply Chain and Manufacturing

Job Description

Job Description

Description:

Job Summary:

QT9 Software is seeking a full-time ERP Specialist responsible for providing subject matter expert support to existing and prospective customers. In this role, you will work to build strong partnerships with both internal and external parties to ensure that tasks remain on track, technical issues are resolved quickly, and the customer relationship is constantly nurtured. QT9 ERP implementations/support are a mix of online video calls/training and onsite visits. You will advise customers on best practices for processes surrounding ERP such as inventory control, shop floor management, purchasing, inspection, shipping, etc. Travel for this position can be up to 40%.

This role will based in one of QT9's offices: Chicagoland (Aurora, IL) or Houston Metro (The Woodlands, TX). Applicants must be able to reliably commute to one of these locations.

Duties and Responsibilities:

• Provide subject matter expert support for the Implementation process
• Gain an understanding of existing customer processes and assist with process improvements that align with QT9 ERP
• Identify and uncover workflow and business processes inefficiencies within the client’s current environment
• Serve as the main onsite point of contact between the customer and the QT9 office/ Onsite implementation manager taking responsibility for the success of software product implementations
• Assist and oversee technical integrations in the design stage, as well as launch preparation and operation support post-launch
• Schedule, coordinate, and conduct web based/onsite training of new product features as required
• Create documentation, product guides, implementation checklists, best practices, and help with continuous improvement of internal processes as require
• Create trip reports and capture action items to help customer better utilize ERP software
• Provide subject matter expert support to the Sales process to aid in new customer acquisition
• Work with ERP Product Manager to build consulting services program and directly provide consulting support to existing customers as needed
• End user software training
• Other project/continuous improvement efforts as required

Requirements:

Required Skills:

• Skilled at process analysis, process mapping, and continuous improvement
• Experience implementing/using ERP software systems in a manufacturing environment
• Creative thinker who thrives in a fast-paced, customer-driven environment
• Proficient in Microsoft office applications including Word, Excel, and Outlook
• Must be capable of prioritizing multiple requests/tasks with poise
• Excellent verbal and written communication skills and attention to detail
• Superior people skills; team-oriented, fast learner and very personable

Education: Bachelor’s Degree in Operations, Business or Computer Science (BA or BS) or relevant on the job experience with manufacturing and ERP systems.

Company Description

At QT9 Software, we build cloud-based SaaS and on-premise QMS and ERP solutions that help companies in regulated industries simplify compliance, improve quality, and operate more efficiently. Our platform replaces spreadsheets and disconnected systems with a single, scalable platform used by 1,200+ organizations worldwide.

Founded in 2005, we have grown from a startup into a globally trusted software company while maintaining a collaborative, product focused culture. We design intuitive, configurable solutions that teams can implement quickly and adopt at scale.

At QT9, your work has real impact. You will be trusted to own your work. Your ideas will be heard, and your contributions will directly shape the platform and customer experience. Whether you are building features, supporting customers, or improving internal processes, you will see the results of your work in real time.

We are a growing, engaged team that values collaboration, accountability, and continuous improvement. Our environment is team oriented, where people take pride in their work and hold a high standard for performance.

Headquartered in Aurora, Illinois (moving to downtown Batavia in 2027), QT9 offers the opportunity to grow your career while making a tangible difference.

Company Description

At QT9 Software, we build cloud-based SaaS and on-premise QMS and ERP solutions that help companies in regulated industries simplify compliance, improve quality, and operate more efficiently. Our platform replaces spreadsheets and disconnected systems with a single, scalable platform used by 1,200+ organizations worldwide.\r\n\r\nFounded in 2005, we have grown from a startup into a globally trusted software company while maintaining a collaborative, product focused culture. We design intuitive, configurable solutions that teams can implement quickly and adopt at scale.\r\n\r\nAt QT9, your work has real impact. You will be trusted to own your work. Your ideas will be heard, and your contributions will directly shape the platform and customer experience. Whether you are building features, supporting customers, or improving internal processes, you will see the results of your work in real time.\r\n\r\nWe are a growing, engaged team that values collaboration, accountability, and continuous improvement. Our environment is team oriented, where people take pride in their work and hold a high standard for performance.\r\n\r\nHeadquartered in Aurora, Illinois (moving to downtown Batavia in 2027), QT9 offers the opportunity to grow your career while making a tangible difference.