Client Service Supervisor- Select Client Service Team (CST)

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher is seeking a motivated and experienced Client Service Supervisor to lead our Small Business Client Service Team (CST). This role is essential in delivering tailored solutions to small business clients, ensuring their unique needs are met with exceptional service. As a leader within the CST, you will play a pivotal role in driving client satisfaction, improving retention, and fostering a culture of excellence.

If you thrive in a collaborative team environment, enjoy working with diverse clients across various industries, and are a self-starter who prefers remote work, this is the opportunity for you!

As a Client Service Supervisor, you will:

• Lead a High-Performing Team: Manage a Small Business Client Service team to deliver efficient, high-quality service to clients.
• Drive Client Satisfaction: Improve client retention, exceed satisfaction goals, and enhance Gallagher’s value to clients and prospects.
• Foster Excellence: Cultivate a culture of performance, continuous improvement, and integrity within your team.
• Mentor and Develop Talent: Provide transparent feedback, continuous learning opportunities, and strong talent development for your team members.
• Manage Renewals and Growth: Successfully oversee renewals for assigned accounts while building and expanding client relationships through exceptional care and referrals.
• Leverage Technology: Utilize Gallagher’s technology to enhance productivity and service quality.
• Project Management: Effectively manage competing priorities and ensure timely delivery of solutions to clients.

Key Responsibilities:

• Lead and mentor your team to achieve business outcomes such as client retention, satisfaction, growth, and operating/margin targets.
• Share resources, information, and best practices to advance team goals.
• Adapt to shifting priorities and focus on what matters most for clients and service teams.
• Provide actionable feedback and address performance challenges directly and effectively.
• Collaborate with Gallagher teams and employees to deliver comprehensive solutions.
• Demonstrate integrity in all client interactions and decision-making processes.

What You’ll Need to Be Successful:

• Leadership Skills: Ability to mentor, develop talent, and address performance challenges with direct and actionable feedback.
• Resilience and Adaptability: Thrive in a fast-paced environment with shifting priorities.
• Collaboration: Eagerness to work with internal and external partners across Gallagher teams.
• Decision-Making: Strong ability to prioritize requests, facilitate change, and consult on complex decisions.
• Client Relationship Management: Build professional relationships and deliver exceptional service to clients.

Work Schedule:

• CST operates Monday through Friday, 9:00 AM – 7:00 PM Central Time.
• This is a full-time, 40-hour work week (8 hours per day).

• Required:
• Bachelor’s degree with 5+ years of client service and/or claims management experience, OR
• High School diploma/GED with 10+ years of client service and/or claims management experience.
• 1+ years of supervisory experience.
• Keen understanding of professional and industry standards/practices.
• Active Property & Casualty (P&C) license.
• High-volume contact center experience.
• Preferred:
• Applied EPIC experience.
• Proficiency in technology utilization (Microsoft Office, Genesys, Salesforce, etc.).
• Scheduling flexibility

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.