Business Office Support Specialist
At Lakeshore Sport and Fitness, we know that member experience doesn’t just happen on the courts or in the fitness studio—it happens at every touchpoint, including behind the scenes. Our Business Office is where clarity, care, and connection come together to support our members and team members. From helping a parent understand their billing to resolving a membership question with empathy and accuracy, this team keeps things running smoothly—and with heart.
We’re proud to lead with professionalism, ownership, and people-first service. If you're someone who loves solving problems, staying organized, and bringing calm to complexity, this is your chance to be part of a purpose-driven team that values every interaction. Your Game Plan – Support with Clarity and Care
As a Business Office Customer Service Support Specialist, you’ll be a trusted go-to for members and team members when it comes to billing, account changes, and administrative support. But this role isn’t just about paperwork—it’s about delivering helpful, friendly service that builds confidence and loyalty.
You’ll answer questions, solve problems, and support both day-to-day operations and larger billing processes. Your communication will be warm and professional, and your attention to detail will ensure that every member feels supported and every account stays in great shape. Your Role on the Team – What You’ll Be Leading
- Be the front line of support for member billing questions, payment concerns, and account updates
- Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
- Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
- Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
- Keep accurate records and ensure all work complies with company standards and policies
- Provide administrative support to the Business Office and help improve systems and workflows
- A helpful, people-first mindset—you love to solve problems and make things right
- Clear, friendly communication whether in person, over the phone, or by email
- An eye for detail and a love for getting things done accurately
- Comfort with digital tools and systems—we’ll train you, but tech doesn’t scare you
- A strong sense of ownership—you follow through and take pride in your work
- Prior experience in customer service, billing, or administrative support
- Familiarity with databases, spreadsheets, or CRM systems is a plus
- Strong organizational skills and the ability to manage multiple priorities
- A team-player attitude and a willingness to jump in wherever needed
- Availability to work remotely or on location at the club, with flexibility for occasional evening/weekend needs
At Lakeshore Sport and Fitness, our team members are the heart of what we do. We foster a culture where team members are empowered to be detail-oriented, collaborative, and people-focused. We live our values every day:
- Professionalism in how we lead and serve
- Ownership in how we show up and solve problems
- Team in how we support one another
- Quality in the experiences we deliver
- Celebration in the moments we share along the way
We offer a competitive hourly wage based on experience and performance.
Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO (for eligible team members).
Club Benefits: Complimentary family membership, childcare for team members’ kids, discounts on services, and more.
Recommended Jobs
Lead Business Intelligence and Analytics Solution Engineer, Remote
Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We striv…
GROWMARK Job Shadow Program - GROWMARK, Inc. - Bloomington, IL
*This is a one-day, unpaid opportunity* WHO WE ARE GROWMARK, Inc. is a regional cooperative providing agronomy, energy, facility planning, and logistics products and services, as well as gra…
Business Development Manager / Director - Organic Chemistry - Midwest
Job Description Job Description Position: Business Development Manager / Director - Organic Chemistry - Midwest Location: Remote / Home based - Ohio, Michigan, Minnesota, Iowa, Illinois. …
Certified Nursing Assistant
Job Description Job Description Description: SIGN ON BONUS UP TO $1400.00 DEPENDING ON STATUS OF EMPLOYMENT! We are seeking a compassionate and dedicated Certified Nursing Assistant (CNA) t…
Technical Service Specialist
This is a remote/traveling position servicing the territory of Eastern Canada from Saskatchewan to New Brunswick. Job Description The Technical Service Representative provides technical service a…
Assistant Manager - 2801 Ogden Ave.
Job Description Assistant Managers What we offer: ~ Great pay - $15.50/hr up to $18.50/hr. Monthly Bonus. Overtime available. Full time from $32,240 to $48,095 ~ Schedule - flexible sc…
Sr. Project Engineer - High Voltage Direct Current (HVDC) Transmission Line Infrastructure
Position: Sr. Project Engineer, high-voltage transmission infrastructure Location: Greater Chicago OR Sacramento area Reports to: Managing Director of Engineering & Construction Company: Private eq…
Cook - HMS Host
Cook - HMS Host - $21.90-$22.40/hour About HMSHost We are a global hospitality company with a passion for service! HMSHost offers the size, resources, training, and advancement opportunities you…
Sr. Shop Safety Lead
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to att…
Senior Electrical Engineer / Designer
Job Description Job Description Allen + Shariff is an international MEP engineering firm providing consulting and design services from five locations in the United States and project management s…