Amgen (Deerfield) - Desktop Support
Job Responsibilities Include:
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
- Windows, troubleshooting, diagnosing, imaging/deployment and software installation
- Serves as company liaison with customer on administrative and technical matters
- Provide technical support and incident management service desk functions (Service Now)
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
- Installs, maintains and optimizes desktop /notebook configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services (basic break fix for desktops, laptops.)
- Instructs customers in the operation and maintenance of basic Windows
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Basic Qualifications
- 3+ years desktop/technical support experience
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Additional skills
- A+ Certification
- Desktop Management-Desktop Administration-Wintel 3227124
- White Glove/VIP support experience
- Must have a proven customer service background
- Knowledgeable of Windows Operating System environment
- Must be able to comprehend and follow verbal and written technical instructions and scripts
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skills
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