Event Manager

Job Description

Job Description

EVENT MANAGER

Reports to : Director of Catering and Events

Department: Sales

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K and paid time off
• Professional development
• Hotel discounts at locations worldwide

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Represents the hotel to customers in the role of executing negotiated sales agreements
• Negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in negotiated sales agreements.
• Up-sells products and services throughout the event planning process.
• Proactively identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
• Attend banquet event order (EO) meetings on a regular schedule and directs operations teams in the execution of EO’s.
• Works closely with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
• Monitors use and planning of function space to maximize usage and revenues.
• Communicate guest room, meeting and event logistics to respective departments and team members and delegate tasks where appropriate.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing with clients and ensures timely collection of all outstanding balances.
• Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
• Monitor and enforce contractual deadline and obligations.
• Directs customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, incremental and affiliate revenue streams, performance damages and master billing process.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.
• Participates in customer site inspections and appointments as necessary.

QUALIFICATIONS

• Strong and effective organizational skills.
• Highly developed customer service skills.
• Effective business writing and presentation skills.
• Reliable transportation and ability to make outside sales calls.

EDUCATION AND/OR EXPERIENCE

• Experience in a hotel is preferred with a proven track record of success.
• A degree in Hospitality Management is desirable.
• Marriott operating system experience preferred but not required, such as PMS, CITY and OneYield.
• Working knowledge of Microsoft Office.
• Certified Meeting Planner (CMP) designation a plus, but not required

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends and night shifts.