Mercedes Benz Technician
About Autohaus on Edens
Autohaus on Edens is a professional and customer-focused automotive service provider located in Northbrook, IL. We are committed to delivering high-quality vehicle service and maintaining customer satisfaction through skilled technicians and a supportive work environment.
Job Details
- Salary: $65,000 to $150,000 per year
- Job Type: Full Time
- Location: Northbrook, IL 60062
Position Summary
As an Automotive Service Technician at Autohaus on Edens, your work habits and ethics directly impact customer satisfaction, which is central to your role. You will be responsible for troubleshooting vehicle issues, ensuring thorough service, and helping maintain a positive customer experience.
Primary Responsibilities
- Troubleshoot customer concerns accurately using current technical and administrative tools
- Demonstrate common courtesy to all customers you interact with
- Assist as a secondary customer greeter in the Service Drive area
- Stay updated with technical publications, Service Comm, and Asist terminal operations
- Deliver safe and reliable vehicle service on the first attempt
- Address all customer concerns before suggesting additional repairs or sales
- Inspect vehicles to identify maintenance needs based on local and factory recommendations
- Ensure customers receive their vehicles in a clean or cleaner condition than when brought in
- Participate in factory or in-house training programs
- Complete all paperwork thoroughly and attach necessary shop forms to repair orders
- Perform additional duties assigned by the Service Manager, ASM, or Group Leader
- Arrive on time, ready to work, and dressed in a clean uniform
Why Work With Us?
Join a winning team at Autohaus on Edens that values your skills and offers opportunities for growth and leadership. We provide a professional atmosphere, comprehensive training, and a chance to excel in the automotive industry.
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