Center

Overview

Responsible for the daily supervision of the Emergency Department (ED) and Hospital Registration (HRC) staff and functions. Assists management with changing registration processes to improve patient intake and access so that customer service is enhanced. Prepares staff schedule based on budget parameters and ensures adequate coverage for shifts. Establishes registration error standards and audits registration data. Provides continuous feedback to ED and HRC registration staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs, including new employee job training. Performs as working supervisor to meet department staffing and volume fluctuations. Assists in denials reduction and revenue protection efforts through Revenue Cycle intiatives.

Qualifications

Certifications: Certified Healthcare Access Associate (CHAA) within 2 years - National Association of Healthcare Access Management (NAHAM), Education: Associate's Degree: Related Field (Required), Work Experience: Customer service

Responsibilities

Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor.

Assists with maintaining budget parameters while meeting department needs. Provides input to management regarding budget needs.

Develops and maintains the Hospital and Emergency Room registration schedule according to department standards. Works with Scheduling Committee to ensure schedule completeness and accuracy. Posts schedule 2 weeks in advance for staff notification and preparation.Reviews the schedule on a daily basis and works to fill open shifts/call-ins.

Ensures Virtual Admission registrations are completed according to department standards. Documents activity related to Virtual Registrations. Follows up on discrepancies.

Ensures staff members are adequately trained and are competent to perform all required job tasks.

Establishes and maintains effective 'shift reporting' to ensure work continuity and completeness. Reviews reports for completeness and areas of follow up. Works with management to resolve staff issues.

Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.

Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.

Provides daily supervision to Hospital and Emergency Room registration staff to ensure daily operations are effective.

Recommend various personnel actions including but not limited to hiring, performance appraisals, and promotions. Ensures direct reports are adequately trained and are competent to perform all required job tasks.

Responsible for department payroll records and activities. Submits payroll information according to organizational processes/standards.

Assist staff in dealing with customer service issues, provide mentoring as needed to staff and invene as needed with customers.

Supervises and assists staff with their job duties and responsibilities to ensure patient satisfaction and company profitability.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Compensation and Benefits

The compensation range for this position is $25.12per hour - $41.95per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.