Hotel Reservationist

Walkers Bluff
Carterville, IL

: A reservationist is the first point of contact for our customers and employees. As a reservationist you are responsible for answering and directing all incoming calls that come into our call center.

Essential Functions:

  • Provide exceptional customer service to all internal and external customers.
  • Provide clear communication and directions.
  • Transfer guests call to the appropriate area they requested.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Be able to learn the Opera system.
  • Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
  • Coordinate with other departments to fulfill special guest request.
  • Knowledgeable in all casino areas, marketing programs, safety and security.
  • Notify housekeeping and maintenance of any reported problems with rooms and grounds.
  • Answer questions regarding local area facilities and points of interest.
  • Read and update the Front Desk Communication Log daily.
  • Know and follow the hotel emergency procedures.

Required:

  • High school diploma or general education degree (GED).
  • Six months related experience and/or training or equivalent combination of education and experience.
  • Basic computer and phone skills.

Schedule:

Full-Time; varies based on events and holidays and includes days, nights and weekends

Salary:

Starts at $16.50/hr (Includes Premium Pay)
Posted 2026-03-24

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