Assistant Clinical Office Manager
Assistant Clinical Office Manager
DuPage Family Dental, a Cherry Tree Dental Office | Winfield, IL
Full-Time, Exempt
DuPage Family Dental, a Cherry Tree Dental office, is seeking a Full-Time, Exempt Assistant Clinical Office Manager to help lead and support the daily operations of our dental practice in Winfield, IL.
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- 401k with employer contribution
- Life insurance
- Paid Time Off
- Paid Holidays
What you'll do:
Patient Care & Customer Service
- Greet and welcome patients in a positive, professional, and caring manner.
- Consult patients on treatment options provided by the clinical team.
- Verify insurance coverage, ensure collection of co-payments, and address billing questions.
- Work collaboratively with dental team members to ensure the delivery of exceptional patient care.
- Provide superior customer service at all times, maintaining a non-judgmental and supportive demeanor.
- Ensure prompt setup and accurate maintenance of new patient accounts in the practice management system.
- Provide leadership and oversight to clinic staff to maintain a productive, efficient, and collaborative environment.
- Supervise and reinforce daily operational tasks and office priorities under the guidance of the Manager, Regional Clinical Operations.
- Support recruitment, onboarding, training, and ongoing development of team members.
- Assist in the performance management process by participating in staff evaluations and providing regular coaching and developmental feedback.
- Oversee patient scheduling, appointment confirmations, and follow-ups to ensure a full and efficient schedule.
- Monitor and maintain the sterilization area; ensure testing logs are completed.
- Review operational data and clinic performance metrics; recommend improvements based on findings.
- Process insurance payments, submit claims, and follow up on denials, appeals, and additional documentation requests.
- Ensure timely collection from patients and insurance providers.
- Follow established company policies related to collections and revenue cycle management.
- Post payments promptly and accurately in accordance with company standards.
- Reconcile daily deposits and credit card processing, ensuring balance and accuracy.
- Maintain confidentiality of all patient and clinic records in compliance with HIPAA regulations.
- Ensure full compliance with OSHA, CDC, HIPAA, and internal safety protocols.
- Complete tasks and projects assigned by the Manager, Regional Clinical Operations.
- Support a culture of accountability, teamwork, and high-quality patient outcomes.
What we seek:
- Associate degree in healthcare administration, business, or related field.
- Education and related work experience can be considered in lieu of associate degree.
- Bachelor's Degree in healthcare administration, business, or related field preferred
- Three (3) years' experience in dental or healthcare administration.
- Prior supervisory experience preferred.
- Proficient or the ability to become proficient within 90 days in dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
- Proficient in Microsoft Office Suite.
- Effective communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
- Demonstrated analytical thinking and data-driven decision making.
- Excellent organizational skills and attention to detail.
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