Customer Service Representatie

Job Description

Job Description

Customer Service Representative (CSR)

AA Service Co.
Pay: $25–$27 per hour

For over 60 years, AA Service Co. has been a trusted provider of HVAC, plumbing, sewer, and electrical services throughout the Chicagoland area. We are committed to delivering exceptional customer experiences and providing our employees with a supportive, team-oriented environment where they can grow and succeed.

We are seeking a Customer Service Representative (CSR) who thrives in a fast-paced environment, enjoys helping customers, and understands the importance of providing outstanding service on every call.

• Competitive pay: $25–$27 per hour
• Stable, year-round employment
• Established company with a strong reputation in the community
• Supportive team environment
• Opportunities for growth and advancement
• Paid training
• Comprehensive benefits package
• Paid time off and holidays
• 401(k) with company match

What You'll Do

• Answer incoming customer calls and assist with scheduling service appointments
• Provide outstanding customer service while addressing customer questions and concerns
• Make outbound calls to confirm appointments, follow up on services, and support company initiatives
• Accurately enter customer information into company systems
• Coordinate with dispatch and field technicians to ensure smooth scheduling and communication
• Maintain detailed and accurate customer records
• Assist with membership, maintenance agreement, and service-related inquiries
• Handle multiple tasks in a fast-paced environment while maintaining professionalism

Requirements

• Minimum 2 years of experience as a CSR, Dispatcher, or Call Center Representative within an HVAC, plumbing, electrical, or home services company
• ServiceTitan experience is required
• Strong customer service and communication skills
• Ability to handle a high volume of inbound and outbound calls while maintaining professionalism and accuracy
• Experience handling customer concerns, complaints, and follow-up communication
• Strong attention to detail, especially when entering customer information, scheduling appointments, and documenting job notes
• Ability to remain calm, organized, and solution-focused in a fast-paced environment
• Working knowledge of HVAC, plumbing, or home services industry terminology
• Strong computer and data entry skills
• Excellent organizational and multitasking abilities
• Reliable attendance and strong work ethic
• Positive attitude and team-first mentality

If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a company with a long-standing reputation for excellence, we'd love to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.