Strategic Product Insights-Payments-Vice President

Job Description

As the Vice President of Strategic Insights for Payments Acquiring’s Strategic Investments & Analytics group, you are an integral part of the team that innovates new product offerings. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your strong business acumen and deep understanding of what drives product success, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, financial growth, and program-wide strategy, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Strategic Investments & Analytics group is responsible for driving an evolving suite of new platforms, products and services that process nearly $3 trillion in volume each year and power millions of businesses worldwide. The team owns the process for prioritizing and planning the delivery of enhancements and new solutions on the Payments Acquiring platform, as well as providing reporting and insights into the KPIs most relevant to its growth and performance. The Vice President of Strategic Insights will be a key leader within this group, shaping and facilitating global delivery roadmap decisions across key segments including e-Commerce, Omnichannel, Small Business, and Embedded Payments & Services. Tasked with building and communicating insights that drive decision-making and ensure success of the program, the successful candidate will be exceptionally skilled in analytics, with strong critical thinking skills and an ownership mindset. They will use strong executive presence, business acumen, and product strategy expertise to identify, build, and present insights that enable leaders to make effective investment decisions across competing client segments and global markets.

Responsibilities

• Leverage strong strategic thinking and analytical skills to drive decision-making processes both independently and in collaboration with executive leaders
• Collaborate with executive leaders to build a program delivery strategy and platform vision for Payments Acquiring’s Merchant Services business that delivers value to customers
• Collaborate with stakeholders to identify key performance insights and design dashboards that deliver actionable insights through interactive visualizations and automated reports.
• Build, maintain, and optimize reporting solutions using SQL, Tableau, and Alteryx to support business decision-making and operational efficiency.
• Build compelling PowerPoint presentations that effectively communicate the business' decisions, goals and plans from a strategic roadmap perspective for the next 1-2 years
• Build process documentation with detailed steps, preparation requirements, and timelines for every step of the strategic planning process
• Use advanced Excel skills, including complex formulas and visualizations, to manipulate and analyze data in a way that delivers the necessary strategic insights in a repeatable way
• Work across multiple projects simultaneously, demonstrating effective project management skills and prioritization instincts
• Foster a team-oriented mindset, leading within the team and collaborating with colleagues across the business to achieve shared goals
• Effectively communicate complex strategies and plans to diverse stakeholders

Required qualifications, capabilities, and skills

• 8+ years of work experience, with 5+ years in Product Strategy, Technology Strategy, Corporate Strategy, or Consulting; Bachelor’s degree required
• Proven ability to lead and execute strategic planning processes, including the development of short-term and long-term roadmaps, within a technology product context
• Experience with the delivery process for technology products, with a focus on aligning product strategy with business objectives in the payments domain
• Advanced PowerPoint presentation skills, with the ability to design, build and deliver compelling presentations that effectively communicate complex business strategies to executive leaders
• Advanced proficiency in data analysis, using tools such as Excel to extract insights and inform strategic decision-making processes
• Expertise in using Tableau for data visualization, with a track record of delivering impactful business intelligence solutions.
• Demonstrated ability to engage and lead discussions with senior-level stakeholders
• Strong attention to detail in designing and implementing processes, ensuring thorough documentation of each step
• Proven ability to work collaboratively in a team-oriented environment, fostering cooperation and being willing to take on whatever work is needed for success of the team and broader organization
• Demonstrated ability to manage multiple projects simultaneously, prioritizing tasks effectively to meet ambitious strategic goals.
• Effective verbal and written communication skills, with the ability to articulate complex strategies to diverse stakeholders.

Preferred qualifications, capabilities, and skills

• Proficiency using SQL for data extraction, transformation, and analysis
• Demonstrated success working within a highly matrixed, complex organization
• Success within a consulting firm or internal strategy team, with a demonstrated understanding of industry best practices and innovative strategy methodologies
• Experience or understanding of technology product delivery and/or the payments acquiring industry is highly preferred
• MBA or graduate degree in a related field preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.