Office & Operations Coordinator

Job Title: Office & Operations Coordinator

Location: Hybrid, Remote and in person 3-4 days/week, 642 N. Kedzie Ave.

Reports to: Director of Human Resources & Operations

Salary range: $48,000-$55,000

Job Type: Full-Time

FLSA Status: Non-Exempt

Department: Operations

Date of Last Revision: 4/16/2026

ORGANIZATION SUMMARY

Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and

individuals by offering hope, help, and housing. Facing Forward utilizes a Housing First model, which

provides permanent supportive housing to chronically homeless individuals, families, and veterans.

Under this model, we first ensure that clients have a safe, stable home, and then we empower them as

they lead a forward-facing life. By providing permanent housing and a full array of services, including

case management, healthcare, referrals for substance abuse treatment, mental health issues, education,

and job training, we give homeless people in Chicago the tools they need to reclaim their lives.

VISION

Facing Forward is committed to empowering all individuals to envision a brighter future. We are always

striving to ensure our approach is reflective of the unique paths which have led people to Facing

Forward. We are committed to fostering a diverse, equitable, and inclusive environment where each

member of Facing Forward is empowered to be themselves, share ideas, and contribute to the mission

and vision of the organization. We believe that we are stronger together. We want to serve as a

foundation and work in partnership with clients, staff, vendors, and community partners. In unity, we

can work to prevent and end homelessness for our clients, to partner and guide them on their journey

toward stability, health, and self-sufficiency.

POSITION SUMMARY

The Office & Operations Coordinator is responsible for the day-to-day coordination of office operations

across locations. This role ensures a well-functioning, organized, and fully supported work environment

by managing office logistics, supplies, inventory, vendor coordination, and IT equipment.

This position works closely with the Director of HR & Operations and the People & Operations

Coordinator to support administrative priorities, internal projects, and staff needs. The employee holding

this position may be required to perform additional duties to meet the organization’s needs.

ESSENTIAL JOB FUNCTIONS

Office Operations (35%)

• Manage daily office operations across all locations
• Receive, sort, and distribute incoming mail; coordinate outgoing mail and deliveries
• Maintain office, kitchen, and cleaning supply inventory; place orders as needed
• Ensure shared office spaces are clean, stocked, and functional
• Assist in coordination with janitorial staff and building management on maintenance, repairs, and

office needs

• Track and manage office-related items such as keys, badges, and supplies

IT & Equipment Coordination (20%)

• Maintain inventory of all IT equipment including laptops, phones, and accessories
• Assist with coordination of new hire equipment setup and offboarding equipment return, in

partnership with the People & Operations Coordinator and IT vendors

• Track equipment assignments and maintain accurate inventory records

Purchasing & Vendor Coordination (15%)

• Submit purchase and payment requests for office and operational needs
• Track vendor invoices, receipts, and order statuses
• Maintain vendor contact lists and support coordination of services as directed by the Director of HR &

Operations or People & Operations Coordinator

Administrative & Operational Support (20%)

• Provide administrative support to the Director of HR & Operations on departmental priorities, projects,

and day-to-day coordination needs

• Assist in the planning and coordination of staff meetings, trainings, and organizational events, including

logistics and materials

• Support internal operations initiatives and process improvements through administrative coordination,

tracking, and execution of assigned tasks

• Serve as additional point of contact for staff regarding office-related and facility needs, escalating

broader operational or HR-related matters as appropriate

• Assist the People & Operations Coordinator with onboarding and offboarding logistics, including

workspace setup and equipment coordination

Document & Records Coordination (10%)

• Maintain organization and accuracy of shared operational documents, including inventory logs, vendor

records, and internal trackers

• Assist in updating and maintaining shared drive folders to ensure documents are current, accessible,

and consistently organized

• Support the Director of HR & Operations in updating operational templates, forms, and administrative

documents as needed

• Ensure version control of operational documents and archive outdated materials appropriately

QUALIFICATIONS

Education

• Associate’s degree in business administration or related field, or equivalent work experience

Experience

• 2-4 years of experience in office coordination, administration, or operations (nonprofit experience

preferred)

Skills and Abilities

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and related systems

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work is performed remotely and in a typical office environment
• Prolonged periods of sitting and working on a computer are required
• Occasional standing, walking, bending, and lifting of light office items (up to 20 lbs) may be

required

• Frequent use of standard office equipment including computers, phones, and printers

WORK SCHEDULE

• This is a hybrid position with standard office hours of Monday through Friday, 9:00 a.m. to 5:00

p.m.

• The role requires a combination of on-site presence at organizational locations and remote

workdays

• Regular in-office presence is required based on operational and departmental needs
• Attendance at meetings, trainings, and organizational events may occasionally be required in the

evenings and weekends

• Flexibility to adjust schedule based on operational needs, office coverage, or organizational

priorities may be required

Equal Opportunity Employer

Facing Forward to End Homelessness is an Equal Opportunity Employer. We welcome and encourage

applications from individuals of all backgrounds. Employment decisions are made without regard to race,

color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry,

citizenship or work authorization status, age, disability, marital or family status, military or veteran status,

or any other characteristic protected by applicable federal, Illinois, or Chicago law.

Reasonable accommodations are available during the application and hiring process. Applicants who

require an accommodation may contact [email protected].

For benefits information, please see the attached document.