Operations Manager
- Ensure all team members conduct themselves with integrity in alignment with company values.
- Ensure the execution of company initiatives to better serve and support customers.
- Follow through on obligations to co-workers, customers, and vendors. Always.
- Facilitate an environment whereby customer needs are met with urgency, delivering on the JX commitment to service.
- Accountable for the performance & output of fixed operations (parts, service, body shop)
- Work with key team members to deploy specific actions necessary to ensure consistent high quality results and customer satisfaction.
- Make sound business decisions Foster Lifelong Learning:
- Partnering with Human Resources, recruit, develop, and retain world class associates who are capable of providing exceptional service to customers while supporting and executing upon company objectives.
- Assist managers and associates in resolving challenges and seizing opportunities in their respective areas.
- Drive accountability by recognizing critical coaching moments and improvement opportunities.
- Always be looking for ways to improve you and your team's knowledge and skills Create Positive Experiences:
- Appropriately communicate and manage employee, customer, supplier, and vendor relationships.
- Facilitate and embrace a relationship based, family driven, culture whereby associates, customers, and suppliers are able to contribute to their maximum potential.
- Constantly looking for opportunities to improve operational processes, customer service, and branch profitability
- Generate new ideas to improve the day to day operations within the fixed operations and administrative support functions.
- Generate and share new ideas and concepts across the organization.
- Partner with the Enterprise Sales Manager(s) to achieve mutual goals:
- ? Advise on critical accounts.
- ? Develop an understanding of customer needs to improve problem resolutions.
- ? Contribute to the growth and development of the organization, its associates, customers, suppliers, and communities in ways that may not be outlined above.
- Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
- Bachelor's degree or an equivalent combination of education & experience.
- A minimum of five years of operations or sales experience in a retail setting.
- Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
- Ability to manage and prioritize multiple projects that impact all areas of the business.
- Verifiable analytical skills and experience in making sound business decisions.
- Strong communication and interpersonal skills to deal with customers, employees, and vendors.
- Intermediate computer experience, including collaborative software applications
- Medical - PPO and HDHP options
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with company match
- Dental Insurance
- Vision Insurance
- Accident & Critical Illness Insurance
- Group Term Life Insurance (company paid)
- Short and Long-Term Disability (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Volunteer Time-Off
- Paid Maternity/Paternity Leave
- Bereavement/Funeral
- 401(k) Retirement Plan with company match
- Incentive Programs
- Safety shoe and glasses program
- Employee Assistance Program (EAP)
- Wellness incentives
- Training: In-House, Instructor-Led, and Online
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