Customer Excellence Coordinator (Cicero)

Position Overview

The Customer Excellence Coordinator provides administrative support and customer service to both internal and external customers. The Customer Excellence Coordinator executes timely customer-related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities

• Demonstrates timely execution of accurate customer data input and reporting
• Facilitates the execution of timely customer payables and monthly metrics
• Operates with integrity and confidentiality while upholding ethical standards of the organization
• Establishes a positive image to both internal and external customers while delivering superior customer service.
• Responsible for filing, updating, and maintaining internal customer database
• Expedites customer load breakdown to provide timely information or payment
• Provides administrative support to the Sales Team and Operations Department
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
• Demonstrate understanding of company policies, rules and trainings
• Other duties as assigned

Desired Characteristics

• High school diploma or equivalent
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• Excellent written / verbal communication and interpersonal skills
• Ability to multi-task, work under pressure and meet deadlines
• Ability to demonstrate leadership with all levels of employees
• Available to fulfill flexible scheduling requirements as determined by the manager and /or business needs of the operation
• Candidate must pass a pre-employment physical, background, and credit check

Minimum Safety Training Requirements

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Service Respect Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team [email protected] to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.