Customer Service Representative - Quality Claims Analyst

DESCRIPTION

We are looking for a talented Quality Analyst to join our team specializing in Quality for our Cummins Inc. facility in Bolingbrook, IL.

In this role, you will make an impact in the following ways:

• Ensure Data Accuracy and Integrity: Gather, verify, and input critical information into reports, presentations, and organizational systems to maintain precision and reliability.
• Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies.
• Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team.
• Enhance Responsiveness: Promptly address or redirect internal and external inquiries, ensuring clear, accurate, and timely communication.
• Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards.
• Maintain Organizational Standards: Document and update departmental policies and procedures to ensure consistency and clarity across operations.
• Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness.
• Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Action Oriented: Take on new opportunities and tough challenges with urgency, high energy, and enthusiasm to keep momentum and deliver results.
• Communicate Effectively and Demonstrate Customer Focus: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences while building strong relationships and providing customer-centric solutions.
• Ensure Accountability: Hold yourself and others accountable to meet commitments by setting clear expectations, tracking progress, and following through.
• Plans and Aligns: Plan and prioritize work to meet deadlines and align tasks with organizational goals, ensuring the right work happens at the right time.
• Data Communication & Visualization: Tell a clear story of the business problem, root cause, solution options, and opportunities by illustrating data visually through reports and dashboards that drive informed decisions.

Education/Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.

QUALIFICATIONS

Additional Information

This role is 100% on site at the Cummins Chicago Regional Distribution Center - 315 Internationale Drive Bolingbrook, IL 60440

This on-site Chicago RDC Quality Analyst role will have responsibility for:

• Processing returns from Cummins Sales and Service locations for the Chicago region, managing the disposition of returned products to sellable inventory.
• Ensuring timely and accurate completion of returns to meet CSSNA and RDC expectations.
• Partnering with warehouse team to ensure organizational/5S and FIFO practices are adopted and sustained in the quality area.
• Reporting required metrics at designated intervals, identifying process improvement opportunities and addressing them properly with stakeholders.
• Managing relationship with key stakeholders; including internal leadership, operations partners, Cummins Sales, and Service branches to ensure standardization of process flows and effective communication.
• Knowledge of GOMS and/or BMS transactional processes is preferred but not required.

Compensation (for United States)

Please note that the salary range provided is a good faith estimate on the applicable range. The

final salary offer will be determined after considering relevant factors, including a candidate’s

qualifications and experience, where appropriate.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $22.69

Max Salary $34.04

ReqID 2422462

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.