Digital Communications Senior Product Associate

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate on the Digital Communications team, you will leverage your expertise in product development and optimization—guided by user research and customer feedback—to create innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and our ongoing success.

Job responsibilities

• Supports user research, journey mapping, and market analysis to inform the strategic product roadmap and identify high-value features for customers.
• Works closely with product managers, designers, engineers, data specialists, and other partners to facilitate communication and collaboration across teams.
• Writes clear product requirements, epics, and user stories to support the product development lifecycle.
• Drive process improvements and best practices to enhance efficiency and effectiveness in product delivery
• Considers and plans for upstream and downstream implications of new features on the overall product experience.
• Analyzes, tracks, and evaluates product metrics, including delivery against time, cost, and quality targets across the product development lifecycle.
• Identifies potential risks and develops mitigation strategies to ensure smooth delivery; manages the group’s risk and control book of work.

Required qualifications, capabilities, and skills

• At least 3 years of experience (or equivalent expertise) in product management or a relevant domain.
• Strong understanding of the product development lifecycle, with hands-on experience in discovery and requirements definition.
• Develops and applies knowledge of enterprise platform capabilities to build reusable, reliable, and scalable services.

Preferred qualifications, capabilities, and skills

• Experience with Agile product delivery and supporting tools (e.g., Jira, Confluence).
• Self-driven; able to work independently and motivate a team with minimal supervision; comfortable navigating an ambiguous environment.
  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.