Server

Italian Village Restaurants is hiring a Server to join our Front of House team at Sotto, a restaurant that is part of a 3-unit historic, family-owned and operated restaurant group.

You’ll be the face of our restaurant to our guests and responsible for ensuring they have an entertaining and personal experience. Servers are responsible for greeting guests, taking orders, serving food & beverage, keeping their stations maintained, and processing payment. You need to be quick on your feet and have a polite and friendly attitude. If you feel energized by taking good care of people and thrive in a fast-paced work environment, we’d like to meet you!

Duties & Responsibilities

· Greet guests with open arms and a smile

· Maintain a calm, poised and graceful demeanor under pressure

· Assist our guests with making selections of food and beverage that will enhance their experience and match their preferences

· Practice guest-oriented professionalism by keeping guests needs at the top of mind.

· Manage and maintain multiple tables at the same time through proper prioritization and communication with team members

· Set tables for service, with special attention to cleanliness and proper placement

· Handle complaints, problems, or issues with a positive attitude and escalate to management when needed

· Issue bills and apply payments accurately

· Follow our steps of service fully to ensure proper service to Italian Village standards

· Ensure the timely delivery of food and beverages

· Practice and exercise upselling opportunities by using your extensive knowledge of the food and wine menu

· Complete sidework thoroughly, independently and in a timely manner

· Follow company policies as communicated and updated

· Contribute to a memorable and magical dining experience

· Arrive to each shift on time and in full uniform

Qualifications (Required):

· Ability to get along with others - pleasant personality and neat, clean appearance

· At least 18 years of age and legally allowed to work in the United States

· Ability to follow verbal instructions well and accept constructive feedback on job performance

· Ability to communicate scheduling needs, equipment issues, and any other concerns with the Manager on Duty

· Must have Beverage Alcohol Sellers and Servers Education and Training (BASSET) certification of willingness to obtain within 120 days of start, per Illinois State guidelines

· Willingness to work nights and weekends regularly

· Willingness to work flexible and irregular hours

· Ability to lift and carry up to ~30 pounds frequently while moving across dining room

· Ability to work standing on your feet for up to ~8 hours daily

· Ability to perform tasks in a timely and efficient manner with a focus on quality

· Ability to perform more than one task at a time and prioritize

· Ability to move and work fast, but also be thoughtful and gentle as to not break, drop, or spill

· Ability to go up and down up to 3 flights of stairs as needed to perform tasks

· Ability to reach up to 6 feet overhead (can use crate) or bend over and stoop to the ground while cleaning

· Ability to work in spaces with slick, often wet floors in a careful manner

· Ability to work in a confined, crowded, fast-moving space with high noise and light levels

Currently Available Shifts

· Night shifts, Day shifts, Weekends, Monday to Friday

Benefits

· Employee discount (50% off on all food to-go)

· Flexible schedule

· Referral program

· Healthcare availability

· 401K availability

· Family owned and operated business with a strong commitment to personal and professional development, internal promotion, and the happiness of the whole team

Our Restaurant Setting

· Fine, casual dining restaurant

Italian Village Restaurants is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our Values

For each other…

· We make space for feedback, personal and professional growth, and trust

· We believe in the human dignity and goodness of each of our co-workers

· We remain a family and prioritize family

For our guests…

· We make magic moments happen and bring traditions to life, every night

· We believe in building personal connection that goes above and beyond executing service

· We remain grateful and gracious

For our community…

· We make contributions of time and resources

· We believe in a better world built from small, consistent action

· We remain engaged and invested over the long-term

To preserve our legacy…

· We make careful and equitable decisions

· We believe in preserving the American Dream

· We remain committed to sharing our stories

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Experience:

• Restaurant experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person