Telecommunications Operator I (911 Dispatcher) - Eligibility List

The City of Aurora has opened testing and is accepting applications to establish an eligibility list for the position of Telecommunications Operator in the Police Department.

Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.

This position requires a high school diploma or GED equivalent. Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask. Required to work rotating shifts during training. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Applicants must be able to work the shift assigned to them. Spanish bilingual skills highly desired.

Candidate must be able to successfully pass the job simulation test and complete the typing test with a minimum of 40 WPM corrected , and a minimum accuracy of 90%. Must successfully pass a polygraph, interview, psychological examination, background investigation, drug screen and meet physical requirements including a hearing test.

This is a full-time, union position. Beginning hourly pay is $34.38/hour, after 6 months $35.15/hour. An increase will also be given after 1 year in the position and annual increases thereafter in accordance with the Labor Agreement.

UNION BENEFITS: The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

• Annual pay increases (in accordance with Labor Agreement)
• Health, dental, vision, and life insurances
• Employee Assistance Program (EAP)
• Illinois Municipal Retirement Fund (IMRF)
• Paid vacations, holidays, floating holidays, personal days, and sick leave
• Gym membership reimbursement
• Uniform Allowance (as determined by labor agreement)
• Interpreters Stipend
• Tuition Reimbursement
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

AURORA POLICE DEPT. TATTOO POLICY:

Tattoos to the head, neck and facial area are prohibited. Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.

Officers [Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department. The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning. Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.

The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy. All tattoos shall be covered for court appearances.

HOW TO APPLY:

Candidates must fill out an employment application with the City of Aurora, as well as complete and pass the required exam and typing test through National Testing Network by the given deadline for full consideration .

Components of the exam consist of:

• Emergency Communications

• PSSA Part 1

• Typing Test

• ECOMM National Computer Simulations

• Employment application and resume must be submitted by May 25, 2026, by 3:00 P.M.

• Schedule and complete the exam and the required typing test. The exam must be completed and submitted by 11:59 P.M. on June 2, 2026 . Please keep this in mind when scheduling your exam. Candidates will be notified via email of their pass/fail status on June 5th, 2026.

Visit: to register, pay, and select a testing location. If you do not already have an existing account, you will need to create one to proceed. Please be sure to select the Aurora Police Department/Emergency Communications when registering for the exam.

• There is a non-refundable base fee of $46.00 for testing and an additional cost for each department where you indicate you want to apply. Payments are made electronically using a credit card.

Hardship Waiver: If you are interested in this opportunity but are unable to pay any of the process fees, including the National Testing Network exam fee, please complete the please complete the Financial Hardship Request Form (Click Here) and return it to Human Resources in person or via email for consideration. You must allow 5 business days for review.

Please Note: You can track your application status through your UKG candidate account. Notifications will be emailed from the UKG system, so please be sure to frequently check the spam/junk folder in your email.

Contact Information:

Human Resources Department

44 E. Downer Pl.

Aurora, IL 60507

[email protected]

630-256-3430

Police Department: [email protected] | (630) 256-COPS (2677)

To learn more about employment opportunities at the Aurora Police Dept., visit:

Aurora Police Employment Opportunities | Aurora, IL (aurora-il.org)

To learn more about the City of Aurora, IL, visit: