Senior Technical Support
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## Essential Functions
- Under administrative direction, serves as a Senior Technical Support
for the Department of Innovation & Technology (DoIT), supporting the
Office of the Illinois State Fire Marshal (OSFM), providing a full
range of complex, professional, and advisory functions in IT
application services.
- Serves as a technical liaison with vendors, coordinating complex
support activities and issue escalations to align solutions with
agency objectives.
- Analyzes system issues and recommends improved procedures and
techniques to enhance supported application systems.
- Serves as a primary support resource for both scheduled and remedial
maintenance of assigned applications.
- Keeps abreast of new developments in the information technology
field by continuing education through online training platforms,
meetings, training sessions, seminars, and conferences to increase
familiarity with and remain current on products, vendors,
techniques, and procedures.
- Attends demonstrations and exhibitions related to assigned
operations.
- Perform other duties as required or assigned which are reasonably
within the scope of the duties enumerated above.
## Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to
four (4) years of college with course work in computer science or
directly related fields.
- Requires three (3) years of professional experience in Application
Services or a related Information Technology field.
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