Manager On Duty

As the Manager on Duty (MOD) you will be the primary leadership presence overseeing all resort operations. From ensuring a welcoming guest experience to maintaining safety and security you will be responsible for the smooth operation of our resort.

As the Manager on Duty you will:

• Act as the senior leader on property making operational decisions and resolving guest issues effectively.
• Oversee resort facilities ensuring cleanliness safety and proper maintenance.
• Monitor and support front desk housekeeping security and maintenance teams to uphold service standards.
• Conduct property walks and inspections to ensure all resort areas are secure and functioning properly.
• Address and resolve guest complaints promptly providing solutions that align with resort service standards.
• Respond to guest requests including prompt delivery of resort amenities when needed
• Collaborate with daytime management to ensure smooth communication and follow-ups on unresolved matters.
• Serve as the on-site crisis manager handling emergency situations such as medical incidents fire alarms weather events or security concerns.
• Immediately notify Resort Executives via phone tree of crisis situations (severe weather fire threat to life or structures or any other severe situation that requires emergency services).
• Partner with resort security to maintain a safe and secure environment for guests and employees.
• Ensure compliance with safety policies fire codes and emergency procedures.
• Document and report any security safety or incident-related concerns to senior leadership.
• Take on additional tasks as assigned by management to enhance the overall guest experience and resort operations.

Qualifications :

Minimum of 3-5 years of hotel/resort leadership experience.
Must have valid Drivers License.
Strong knowledge of resort operations guest service and conflict resolution.
Experience in handling emergency situations and crisis management.
Excellent communication and leadership skills with the ability to make sound decisions
under pressure.
Working knowledge of Front Desk Consul (FDC) and front desk operations.
Ability to work independently while managing multiple priorities.
Familiarity with security protocols and emergency procedures.

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Why Westgate

• Highly discounted Epic Locals Ski Pass.
• FREE Ski Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e. hotels resorts restaurants entertainment etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits medical dental and vision.
• Paid Time Off (PTO) vacation sick and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time