Player Development Manager

Job Description

Job Description

Summary:
As the Player Development Manager, you will be responsible for the Player Development initiatives including, but not limited to, increasing the player database, increasing player revenue, and creating and implementing special events.

Essential Job Functions :

• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Select, train, and develop team members through education, training, coaching, and corrective action
• Oversee the overall execution of the Player Development initiatives
• Support Slots marketing
• Development and implement strategies to increase player card sing up, loyalty and casino revenue
• Develop, coordinate, and implement player special events
• Ensure all guest problems and concerns are addressed by exceeding the guests’ expectations for a resolution
• Attend all special events presented by the casino
• Perform other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Bachelor’s degree preferred
• Minimum three years of prior experience in casino marketing or five years in casino operations required
• Must have a minimum of three years of experience in player-tracking systems
• High-level public relations and customer service skills are required
• Excellent written and verbal communications skills are required
• Must have a working knowledge of slot machines
• Must be able to work weekends, weeknights, and holidays

Benefits:

• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Bonus Eligible

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds
• The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

Job Type: Full-time
Salary Range; $65,000 - $75,000 per year

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