CMMS Analyst

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

This position is responsible for systems administration of a computerized maintenance management system (CMMS) and facility service request (FSR) system, including configuration, support, and reporting. As the designated CMMS Systems Administrator, you'll ensure overall system integrity while managing the client work order process, data continuity, and maximizing system capability. The role requires serving as a Subject Matter Expert for the assigned portfolio, producing monthly, quarterly, and annual reports, optimizing maintenance programs with the operations team, and providing training to account and client staff. You'll work closely with central team managers to enhance systems, maintain data security and governance, and drive continuous improvement through maintenance metrics analysis.

Your day-to-day tasks will include:

• Managing the client work order process and systems, ensuring data continuity for central and facility management reporting and maximizing system capability
• Producing monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, and project reporting
• Planning, scheduling, coordinating, and assigning all frequency and work type maintenance activities while optimizing maintenance inventory by balancing workload to labor availability
• Serving as Subject Matter Expert for the assigned portfolio, supporting CMMS systems-related questions, support issues, and user requirements
• Providing new user training, advanced user training, and new feature training to account and client staff as required
• Maintaining system and user process documentation, developing new documentation as required and updating existing documentation
• Conducting periodic data auditing to maintain maintenance record compliance with CMMS and maintenance business process standards and specifications

Physical Demands and Work Environment:

• Ability to work in a matrixed, client-facing environment
• Ability to work without direct supervision and manage multiple priorities
• Capability to work under time constraints and meet reporting deadlines
• Proficiency operating computer systems and software applications for extended periods

Required Qualifications:

• Minimum 5 years' experience managing CMMS/work order applications, Performance Analytics, and Data Analytics
• Demonstrated process orientation and data-driven skill sets
• Strong aptitude for technology and systems administration
• Highly proficient in MS Office Suite, specifically Excel for data analytics and manipulation
• Superior customer service skills with strong orientation to provide exceptional customer experience
• Possess strong written, verbal, and interpersonal communication skills
• Strong organizational skills and collaborative working style

Preferred Qualifications:

• Undergraduate degree or equivalent experience
• Experience with ServiceNow and/or Maintenance Connection CMMS platforms
• Proficiency in SmartSheet, MS SharePoint, and data visualization tools
• Experience developing and deploying inspection, assessment, and audit forms
• Background in facilities management or building engineering support
• Experience with system configuration including notification messages, print formats, and communication mechanisms
• Familiarity with maintenance metrics analysis and work order flow optimization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

51,600.00 – 61,600.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Riverwoods, IL

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.