Experience SpecialistReceptionist Surgery Clinic Moline

Overview

UnityPoint Health

Experience Specialist/Receptionist

Moline IL

Surgery Clinic

40/hrs per week - Full-time benefits

As an Experience Specialist/Receptionist you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients assisting with scheduling answering phones processing co-payments and follow up appointments as needed. Customer service empathy and compassion are the biggest assets in this position.

Why UnityPoint Health

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program .

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Greets patients and visitors and obtains accurate information and signatures for office records
Obtain signatures on all forms pertinent to the patients current visit from the patient or family member who has authority to sign on behalf of the patient.
Photo-copy & scan insurance cards and drivers licenses.
Adhere to all confidentiality policies and procedures.
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
Retrieves files photocopies or scans medical correspondence reports and miscellaneous items as requested.
Collects payments issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Open and / or closes the clinic following specific guidelines of the individual clinic.
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Perform functions other than described due to extenuating circumstances.
Other duties as assigned.

Qualifications

Education:

• High School Degree or Vocational School Graduate

Experience:

• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines policies and procedures
• Strong personable skills to interact with physicians health care team members patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus!

*Specific offers are determined by various factors such as experience skills internal equity and other business needs. T he salary range listed does not include other forms of compensation which may include bonuses/incentive differential pay or other forms of compensation or benefits that may be applicable to this role.

Required Experience:

IC