For Eyes - Store Manager 2 #M258 Bolingbrook IL
- Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
- Provides effective on-the-job training and guidance to team members making use of Company provided programs.
- Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
- Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
- Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
- Drive profitable personal sales, modeling the way and fostering a retail selling culture.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives Exceed on all targets set
- Delivers the key performance indicators by inspiring their team to provide the customer experience that exceed expectations through NPS and Google Ratings.
- Executes and on-boards staffing to guidelines.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
- Leads Doctor of Optometry partnership and co-planning.
- Adheres to company policies and procedures regarding loss prevention.
- Prepares and executes physical inventory per company guidelines.
- Executes to guidelines Inventory Management System and Order tracker as a part of global POS.
- Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.
- High School graduate or equivalent
- 3+ years as an optical associate or non-optical retail management
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with POS system, computers and calculators
- Organization skills
- Knowledge of current store merchandise
- High level of business acumen
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- Previous experience in customer service and retail
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