In Person Market and Warehouse Manager (FT salaried)

Position Summary

The In Person Market and Warehouse Manager serves as a key member of the Operations team at West Suburban Community Pantry. The In Person Market and Warehouse Manager is primarily responsible for managing the Pantry staff and volunteers running the daily operations in the lobby, In Person market, and the warehouse, overseeing the neighbor (client) database, and ensuring cohesiveness across Market operations. The In Person Market and Warehouse Manager ensures that West Suburban Community Pantry provides high quality food service that can meet the needs of its neighbors. The In Person Market and Warehouse Manager reports to the Director of Pantry Operations.

Essential Job Functions

• Oversee operations for the food pantry lobby, in-person market shopping area, and the warehouse including developing SOPs, training volunteers and creating a welcoming and clean environment.
• Manage and train operations staff reporting to the In Person Market and Warehouse Manager role, currently includes 2 full-time positions, the Lobby and Market Coordinator and the Warehouse Coordinator. This includes regularly meeting, ongoing feedback and coaching and annual performance review and goal setting.
• In collaboration with the Director of Pantry Operations, develop key performance metrics and goals for team relative to neighbor satisfaction and service.
• Leads service delivery and process improvements in the In Person Market, lobby, and the warehouse.
• Responsible for handling escalated conflicts that may arise within pantry respectfully, fairly and enforcing pantry policies across all neighbors and volunteers.
• Supervises coordinators who are supervising the daily tasks for lobby, In-Person Market, and warehouse operations (opening, registration, stocking, maintaining clean and safe space, answering neighbor and volunteer questions).
• Oversee regular maintenance of Pantry facilities including vendor management, ordering supplies, scheduling repairs and maintenance and managing expense budget.
• Places weekly Northern Illinois Food Bank orders for Wednesday’s and Friday’s deliveries.
• Assist in the supervising and training of volunteers to facilitate successful daily operations of the warehouse and food handling process.
• Supervise a current inspection of all exit doors, fire extinguishers, and emergency equipment (including first aid kits) to ensure working order.
• Schedule training meetings to keep staff updated on safety policies and procedures.
• Works with the Volunteer Coordinator to welcome and onboard new volunteers (tour, supplies, introductions to other volunteers).
• Collaborate with Volunteer Coordinator to regularly review needs for volunteer shifts and make changes as appropriate to optimize operations and resources. Learn Better Impact, the volunteer database, to be able to support volunteer communication and recruitment as needed.
• Identify potential projects or volunteer lead roles for operations and collaborate with Volunteer Coordinator to recruit and train volunteers for those projects/roles.
• Work with pantry staff to ensure all program changes and information is communicated to necessary stakeholders including neighbors (clients) and volunteers.
• Collaborate with the Director of Pantry Operations and the Online Operations Manager to assess and improve pantry services and food programs as needed to meet the needs of the community.
• Troubleshoots issues with the client database with Pantry Soft (web developer).
• Maintains safe, secure, and productive work environment.
• Ability to drive a cargo van and box truck. A valid driver’s license is required and clean driving record. (Non-CDL Class C license will need to be obtained.)
• Attend staff meetings, required trainings, and pantry’s major fundraising events.
• Performs other duties as assigned by the Director of Pantry Operations or CEO.

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 2 years experience in logistics and management in a non-profit, retail, or warehouse setting.
• 1+ years of staff or volunteer supervisory experience
• Charitable food experience, volunteer or staff, preferred.
• Ability to work with minimal direction and flexibility to deal with change
• Ability to use various computer software programs including Microsoft Office and databases
• Excellent organizational, planning and problem-solving skills
• Excellent written and oral communication
• Ability to work with all people in a professional manner and handle conflict
• Ability to be open minded to new works ideas and methods

Additional Information

Some work is performed in a warehouse with a significant amount of walking on concrete surfaces. Entrances may be open, and work conditions during the summer months can be very hot and during the winter very cold. Employee may be going in and out of freezers and coolers with variations in temperature. Work involves moving boxes and employee must lift, bend, stoop, pick up and move objects up to 50 pounds. Work involves using manual pallet jacks and therefore requires an ability to push and pull pallets over 2,000 pounds.

This position is full-time working a minimum of 40 hours per week with a 30 minute unpaid lunch; this position requires flexibility in a work schedule. WSCP offers primary holiday and paid time off for all full-time employees. WSCP offers medical, dental, and vision insurance. We also offer a Simple IRA plan.

Work hours are Tuesday and Wednesday, 730 – 400, Thursday, 730 – 630, Friday, 730 – 300, and Saturday, 730 – 230. Occasional changes will be needed for coverage and flexibility will be required.

To apply, submit your resume via Indeed, or you can email or mail your resume to Paul Matsushima at [email protected], 6809 Hobson Valley Drive-#118, Woodridge, IL, 60517.

WSCP is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $58,000.00 - $64,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person