Partnership Field Team Agent (US)-East Coast

Work Location:

Chicago, Illinois, États-Unis d'Amérique

Hours

40

Pay Details

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Gestion des produits

Job Description

The Partnership Field Team Agent-East Coast position is core to the partnership at the store level. The position is located in the field, responsible to influence Store, and in some cases District leadership to drive tender shift and in-store execution in order to accomplish/exceed credit goals through. This will be done through building relationships, executing training, and overall education on the benefits of our products. Position will maintain these relationships through effective communication, attending store & district meetings, providing value added tools and insights, and ensure district/regional/national strategies are effectively rolled out to stores.

Depth & Scope

• Owns a territory of Full Line Stores stores, operating with boots on the ground and shoulder to shoulder with the stores
• Builds and maintains strong relationships with department, store and district levels
• Visits stores on-going (based on visit frequency goals), gather insights, provides recommendations based on trends
• Increases credit awareness of product and processes through education and mentoring
• Drives application volume and tender share % to meet or exceed goals
• Reviews store compliance with collateral and processes; communicates any issues
• Be the Voice of the Store; Complete the feedback loop from the stores on issues, improvement opportunities or concerns
• Supports marketing execution team initiatives
• Exceeds customer satisfaction as measured by store engagement impact survey
• Improves implementation of in-store marketing programs; conduct on-going training
• Builds excitement and support around the credit program, and TD as the card issuer/partner
• Attends/supports store opening and relocation events
• Manages travel budget
• Maximizes/leverages credit support and commitment at store level
• Handles day-to-day questions from partnership's store managers
• Collects market intelligence around best practices and market competition as possible
• Special projects as assigned

Education & Experience

• Bachelors degree or progressive work experience in addition to experience below
• 5+ years related experience required
• Extensive travel is required
• Experience in banking/credit card products preferred
• Strong communication, problem-solving and decision making skills with ability to effectively communicate with senior managers
• Ability to build strong collaborative business relationships
• Ability to think both tactically and strategically
• Excellent negotiation and client relationship skills
• Openness to coaching and ability to learn quickly
• Customer focused mindset with ability to adjust quickly to customer needs
• Exception interpersonal communication skills (written, oral, nonverbal)
• Strong finance business/industry acumen

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Continuous
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.