Installation Technician - Rockford, IL

The Opportunity:

Flock Safety is looking for an Installation Technician to join our Field Operations team. Our team is comprised of individuals who are results-driven, detail-oriented, and combine a great work ethic with critical thinking to install products that delight our customers. Our technicians are the face of our company and interact frequently with a variety of our customers while out in the field.

Job Responsibilities:

• Install poles of varying lengths per installation specifications. Requires digging a minimum of 8” x 36” holes.
• Mount solar panels on poles and attach external batteries to the solar panels
• Affix license-plate reading cameras with PTZ (Pan, Tilt, Zoom) technology to poles
• Work on both public and private roads, often working on equipment 10-12 feet high.
• Regularly work with a bucket truck and/or ladder to work on equipment up to 30 feet high.
• Repair minor breaks in underground irrigation or private wiring
• Provide installation pictures via the Flock field app on a mobile device
• Perform administrative tasks such as inventory management and receiving product shipments
• Perform work in a safe and professional manner
• Meet with customers to discuss installation options and perform site surveys
• Interpret the traffic control plan and permit drawings to identify the proper installation location for a Flock device

The Skillset:

• This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.
• Prior experience with field work is a plus: construction, security systems, low voltage wiring, or similar.
• Prior knowledge of operating a bucket truck on occasion.
• Comfortable driving a work van(Ford Transit) and occasionally a 1-ton pickup truck(Ram 3500) or towing a small trailer.
• Prior use of power tools, motor vehicles, and heavy equipment
• Must be comfortable working on ladders at high heights
• Handyman-like experience, whether personally or professionally.
• Good time-management, organization, and communication skills
• Desire to work outdoors and be comfortable working in all weather conditions and outdoor elements
• General knowledge of all things tech, and the ability/desire to learn and work with new software/tools.
• Basic knowledge of computer skills, Office Suite, Google Suite, and email

Required Availability:

M-F during daylight hours. Overtime is at times expected and required. Start and end times will vary based on the time of year (solar constrained) and the workload.

Travel:

Expect to travel up to 3 hours away during service tickets regularly. Occasionally, this role will require travel up to 8 hrs away. In these situations, overnight accommodations are provided. We do not anticipate the travel demand for this role to exceed 30%.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown that women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as an Installation Technician at Flock Safety.

The First 30 Days:

• Understand how to complete timekeeping in our payroll software & book travel
• Complete OSHA 10 certification and 2 weeks of in-field Training
• Introduction to the following work order types (Site Installation, Maintenance, and Site Surveys)

The First 60 Days:

• Working solo in the field with the support of your leadership team and technical support staff

90 Days & Beyond:

• Complete all work orders assigned, excel with the tools and metrics we use, and have built a strong relationship with your team members, leaders, and key cross-functional stakeholders.

Salary & Equity:

In this role, you’ll receive a starting salary of $52,000 as well as stock options

The Perks:

• Flexible PTO : We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits plan for employees : including Medical, Dental, and Vision, and an HSA match.
• Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven , a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly, and so much more.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Tools & Gear: Flock Safety-branded uniforms, tools, and safety gear, as well as an annual $250 uniform expense allowance
• Work Vehicle : The use of a well-equipped Flock Safety-owned Sprinter van and a fully-paid-for gas card

Flock Safety provides a public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. OUR STORY: We believe a safer future is within reach, but we know it takes hard work to make it real. So we do the work. We take the extra steps. We cut no corners. We set the standards then raise them, and set them again. We empower communities to take part in their safety. Because in a world where safety and peace of mind can often feel out of reach, we set out to change that — building thoughtful technology, connecting better insights, and delivering a more objective result. In service of making the unknowable known and decoding complexity, we break away from the pack to help you see the world we see — unbiased in its pursuit of safety and one step closer to crime-free, every day. Flock Safety. Together, we partner with communities to eliminate crime and shape a safer future.