Hotel Front Office Manager

At DoubleTree by Hilton Front Royal Blue Ridge Shadows, we pride ourselves on delivering exceptional hospitality and creating memorable experiences for every guest. As part of the Hilton Brand, we enact the CARE principle to infuse warmth and sincerity into every interaction in order to stand out in our market. We are seeking a dedicated Front Office Manager to lead our front desk team and ensure seamless daily operations.

BENEFITS: Competitive Salary, Medical-Dental-Vision Insurance, Paid Time Off, 401k, Hilton Employee Discounts

Position Summary:

The Front Office Manager is responsible for overseeing the front desk, guest services, and reservations teams. This role requires a hands-on leader who is passionate about hospitality, skilled at managing people and processes, and committed to providing an outstanding guest experience.

Key Responsibilities

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  Lead, train, and motivate front desk and guest services staff to deliver exceptional service.



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  Manage daily front office operations, ensuring smooth check-in/check-out processes.



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  Resolve guest issues promptly and professionally, ensuring complete satisfaction.



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  Oversee reservations, room assignments, and revenue management practices in coordination with sales and housekeeping.

• Assist in coordinating Stay & Play Golf Package Reservations



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  Monitor staffing levels, scheduling, and payroll to ensure efficiency.



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  Maintain compliance with brand standards, policies, and procedures.



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  Prepare and analyze departmental reports, including guest satisfaction scores and financial performance.



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  Foster a culture of teamwork, accountability, and continuous improvement.

Qualifications

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  Previous hotel front office supervisory or management experience required.



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  Strong leadership, communication, and problem-solving skills.



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  Knowledge of PEP hotel property management systems (PMS) is a plus



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  Ability to work flexible hours, including weekends and holidays.



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  Exceptional customer service skills with a professional and approachable demeanor

***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**