Technical Sales Support Professional

Technical Sales Support Professional Location Elgin, IL : Gear Unit Repair Engineer Company Flender Corporation Functional Area ENG - Engineering Location United States-Illinois-Elgin Assignment Category Full-Time Regular Experience Level Low / Mid Level Preferred Education Engineering or Technical Degree (Bachelors) Required Travel Up to 10% (Possible International Travel) Division Description Flender unites the stability and process reliability of a global corporation with the customer proximity and pragmatism of a medium-sized company, thus combining the best of both worlds. Our customers value Flender as a reliable partner and a secure investment. All of our business relationships are based on trust, responsibility and traditional business ethics. In this spirit, we are excited to join with our customers our continued success in the next chapter of the Flender story. Equal Employment Opportunity Statement Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here . Position Overview: Flender, located in Elgin, IL is seeking a professional, qualified, detail oriented, and energetic Gear Unit Repair Engineer (RE) to support its Industrial Drives market. The RE will play a significant role in end-to-end process of Gear Box repairs to be completed by the technician in our Elgin Factory. They must provide timely technical and operational support to the factory and Flender sales team with the goal of exceeding our customers' needs and ensuring competitiveness against competitors, The RE will work closely with Flender's field sales, order management, and the Elgin plant operations team, as well as with our colleagues at our German Flender headquarters and other foreign team members around the globe. They will have opportunities to communicate directly to customers in the industrial, construction and utility markets to work towards the completion of repair projects. Duties will also include supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety. Responsibilities: Major Duties - Drive competencies in the following areas:

• Develops and completes customer proposals in technical aspects (Proposal Engineer).
• Analyzes customers' technical setup to better judge on aspects of repair and solution integration.
• Performs the review of task plans, drawings and assembly drawings and provides guidance in the phase of product repair and testing.
• Support completion of repair agreements (i.e. planning and estimation of labor categories, rates, material cost, etc.).
• Identifying repair requirements and advise alternatives for gear box assemblies.
• Creating equipment repair Bill of Materials.
• Align directly with Sales team to provide technical support
• Provide assistance in identifying assembly processes or identifying component sub-contractors and coordinating work with them.
• Align directly with vendors to resolve technical inquiries.
• Research, interpret, and maintain, assemblies, drawings, part layouts applying a good, sound knowledge of engineering principles.
• Specify components or direct modification of products to ensure conformance with engineering design and performance specifications.
• Research and analyze customer sales orders, design proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of repairs.
• Ensures effective cooperation with both internal and external stakeholders; clarifies issues.
• Root cause analysis to determine if an internal or supplier nonconformance corrective action is required.
• Collaborate with quality department to have quality notifications created in SAP as necessary to document non-conformances related to unit repairs.
• Interact with Purchasing to facilitate the replacement needed materials for the repair.
• Create / update Work Standards as provided by headquarters to maintain correct revision levels.
• Participate in internal, customer, and supplier audits.
• Review Customer's specifications.
• Contributes to the goal setting for specific projects, as required.
• Assist in maintaining documentation compliant with the ISO regulations.
• Support to production and other shop departments in technical related issues.
• Manage priorities to meet business needs.
Minor Duties:
• Confer with Quality or other personnel to implement operating and other process procedures, assist in resolving process malfunctions, or provide technical information.
• Interact with Production to evaluate the origin of repair shop issues.
• Keeps abreast of industry and legal trends.
Required and Preferred Knowledge/Skills, Education and Experience: Focus on safe work practices. Engineering Degree (Mechanical or equivalent) Strong organizational and skills 1 to 6 years of technical work experience preferably pertaining to Gear Drives Ability to analyze customer's technical specifications, mechanical drawings, dimensional tolerancing, and data comprehension. Excellent team player with ability to work independently and perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service. Excellent communications skills to effectively and accurately communicate with internal and external customers. Proficient PC skills including Microsoft Office tools, Outlook, SAP (a plus), TeamCenter (a plus). 2-D and/or 3-D modeling experience a plus Familiarity with ANSI, ISO, DIN and NEMA standards. Familiarity with NDT (Non Destructive Testing) Examination Partial or full fluency in Spanish is a plus but not required Position Description: Provide technical repair solutions and documentation for industrial gear units and their sub-components. Provide technical assistance to sales, production, logistical, and quality teams. Will be involved with root cause analysis. Duties will also include participation in audits for both internal and external (Customer, ISO, etc.). Supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety. Communicate results to support internal and external customer needs by using an efficient utilization of resources. Interface with team members to support Sales, Project Manager(s), technical teams, division and product-line management. Promote maximum Customer satisfaction by showcasing Flender's capabilities, potential, equipment reliability, and availability. Ensure the Customer's technical needs are addressed promptly and completely. Pay Range: $60,000-$65,000 annual base. Flender Benefits: Paid Time Off (18 Days) Paid Holidays Tuition Reimbursement Medical, Dental, Vision, Life Insurance Flexible Spending Account Health Savings Account 401k (6% Employer Match) Employee Assistance Program Ihre Ansprechpartner*innen für dieses Stellenangebot sind: AnnMarie Day Flender als Arbeitgeber bietet:
• mobiles Arbeiten *Sofern es die Position zulässt
• Vergütung nach Tarifvertrag oder in Anlehnung an einen Tarifvertrag
• traditionell erfolgreiches Unternehmen mit ausgeprägten Zukunftsvisionen
• Gleitzeitsystem *Sofern es die Position zulässt
• Gesundheitsvorsorge und Benefit Programme
• Weiterentwicklung in unserer Academy
• attraktive und vielfältige Aufgabenbereiche
• kollegiales und wertschätzendes Betriebsklima
• FleKita am Hauptstandort Bocholt