Contact Center Sales Representative

SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring a full-time, year-round Contact Center Sales Representative in our Contact Center located in Plainfield, IL. This is a hybrid remote/onsite work arrangement after successful completion of onsite training.

$18.00 / Hour + Commission Plan

We offer Competitive Benefits Including;

• A hybrid work schedule after training
• Paid Holidays and PTO
• Health, dental, and vision insurance coverage
• Disability and life insurance coverage
• 401(k) Participation

Spring Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring Green, our culture supports team members’ pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Summary
Under the direction of the Contact Center Sales Manager, the Contact Center Sales Representative will perform inbound and outbound call center sales functions and initiatives that support the organization’s overall sales goals and objectives. This specifically includes handling and converting inbound lawn care and pest control sales leads and interest, providing customer support for sales related questions/inquiries and driving account growth and diversification through upselling efforts with existing customers.

Other duties include: Executing various outbound sales and upsell call campaigns, providing customer support for sales/pricing related questions and inquiries, completing property measurement projects, and executing other sales initiatives as assigned.

Essential Duties and Responsibilities

• Handle and convert inbound customer sales inquiries and provide information about our services while utilizing selling techniques to encourage customers to buy.
• Perform outbound sales calls to promote our lawn care and pest control services to prospects and customers while leveraging available and recommended services in response to marketing efforts .
• Measure and document property sizes to support accurate program and service price quotations.
• Build and maintain relationships with customers to ensure satisfaction, brand loyalty and repeat business.
• Document all inbound and outbound call interactions in CRM system, maintaining accurate documentation of customer call records, sales activities and customer account information.
• Process payment information for inbound and outbound sales transactions accurately and efficiently.
• Answer incoming calls by directing and assisting existing customers with additional sales questions or needs to promote our additional services and/or pest control services.
• Utilize alternative methods to assess and provide accurate program/service pricing quotations when direct measurements are not available.
• Utilization of CRM, Microsoft Outlook & Microsoft Teams software.
• Thoroughly communicate appropriate information to customers and coworkers, both verbally and in writing, in a professional, friendly and caring manner.
• Performs other duties as assigned.

Skills/Abilities

• Strone phone and verbal communication skills along with active listening
• Familiarity with Microsoft Teams & Outlook and/or similar communication platforms
• Excellent multitasking abilities, skilled in prioritizing tasks and objectives
• Strong customer centric focus with the ability to adapt to various personality types
• Ability to work effectively both in a team setting and/or independently
• Strong computer & technical experience
• Minimum typing skills 40 WPM.

Education and/or Experience

• High school diploma or GED required; Some coursework in Business, Sales, Customer Service, Communications, or related fields is preferred.
• At least 2-3 years of experience in inbound or outbound sales and/or customer service/call center environments, or a comparable combination of education and experience.

Equal Opportunity Employer

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.