General Manager

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As the General Manager at The Promontory , you will oversee daily operations, financial performance, and team development. This role is accountable for meeting cost goals, managing staff, and ensuring consistent, high-quality experiences for guests and artists alike. The ideal candidate will thrive in a dynamic environment and bring a solutions-oriented approach to venue management.

Additional responsibilities include but are not limited to:

• Manage and be accountable for designated cost goals (Show, Beverage, Labor, COGS, and OPEX)
• Ensure MODs are following labor protocols, including adjusting staffing as needed
• Oversee purchasing, receiving, and inventory for bar and venue
• Collaborate with Talent Buyers and promotions team on show operations, logistics, and financials
• Work MOD shifts as needed, including staff oversight, guest relations, floor plan execution, event settlement, and bookkeeping
• Manage payroll and tip-outs
• Evaluate employee performance and create improvement or development plans
• Partner with the private events team on execution of events
• Serve as operational liaison to 16” on Center leadership and finance teams
• Develop systems, procedures, and processes to drive cost efficiency and profitability
• Manage cash-on-hand accounting, invoice payments, deposits, and wires
• Oversee facilities and maintenance needs; act as liaison to property manager
• Manage POS system operations and integrations
• Oversee scheduling and ordering tools (7Shifts, Provi, Proof, Now, Sysco, etc.)
• Lead special projects and infrastructure upgrades
• Supervise MOD team compliance with house policies, cash handling, and labor law
• Provide daily support and check-ins with the venue management team
• Schedule MODs and Security staff
• Work with Security to ensure protocol compliance

About You:

• At least 3-5 years of experience in hospitality or venue operations, with a proven track record in leadership roles
• Strong leadership and communication skills
• Proven experience managing operational budgets and cost goals
• Comfortable working in a fast-paced, event-driven environment
• Skilled in staff management, scheduling, and performance development
• Familiarity with POS systems and venue-related software (7Shifts, Provi, etc.)
• Strong problem-solving and project management abilities
• Able to stand and walk for extended periods, and occasionally bend, lift, and carry up to 40 lbs as needed
• Flexible schedule, including nights, weekends, and holidays
• Committed to hospitality, teamwork, and operational excellence