IT Support Technician
Job Description
Job Description
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.
Responsibilities:• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.
• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.
• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.
• Provide setup and basic troubleshooting support for retail devices and related hardware issues.
• Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.
• Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.
• Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.
• Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.• Experience working with computer hardware and associated peripheral devices in a support or technician role.
• Familiarity with Apple devices, including setup and basic issue resolution for iPads or similar hardware.
• Knowledge of PC hardware preparation, installation, and replacement processes.
• Ability to manage inventory details, ticket updates, and deployment records with strong accuracy and attention to detail.
• Experience using Excel and service management platforms such as ServiceNow.
• Comfortable coordinating with multiple stakeholder groups, including end users, outside technicians, and internal IT staff.
• Basic troubleshooting skills for retail technology, payment hardware, scanners, and security-related equipment.
• Strong communication skills and a team-oriented approach in a fast-paced support environment.
Recommended Jobs
Caregiver (Place for Mon)
Great people deserve a great place to work and Senior Helpers is hiring Caregivers in Chicago, IL! Senior Helpers is proud to be the first and only national in-home care provider to receive certific…
Registered Nurse -Antepartum - Day Shift
Hourly Pay Range: $36.00 - $55.80 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Job Description Registered Nurse ?Antepa…
Volunteer Social Media Manager - Help Us Amplify Our Mission
Location: Remote | Type: Unpaid Volunteer Role About The Educational Equality Institute (TEEI): The Educational Equality Institute (TEEI) is a nonprofit organization dedicated to promoting equa…
Project Engineer
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portf…
Travel Nurse RN - Obstetrics/Gynecology - $2,469 to $2,648 per week in Ottawa, IL
Registered Nurse (RN) | Obstetrics/Gynecology Location: Ottawa, IL Agency: Host Healthcare Pay: $2,469 to $2,648 per week Shift Information: Days Start Date: ASAP About th…
Travel Nurse RN - Medical-Surgical - $3,000 to $3,222 per week in Springfield, IL
Registered Nurse (RN) | Medical-Surgical Location: Springfield, IL Agency: Lancesoft Inc Pay: $3,000 to $3,222 per week Shift Information: Nights - 4 days x 12 hours Contract D…
Plumbers Helper
Are you interested in becoming a Plumber??? Did you know that our Plumbers can make over $100,000 a year? S and J Plumbing is HIRING Plumber's Helpers! Take this important first step on the r…
Management Trainee
Position: MANAGEMENT TRAINEE (MT) Start your career at Bealls Inc. and join a team that brings a people-first approach to everything we do! bealls, Home Centric, and Bealls Florida are part of Beall…
Director, OA/CTS
Wage - $58,000 - 62,000 annually, based on experience Schedule – Full Time Our staff also enjoy these benefits: ~ Health, dental, vision, prescription and life insurance ~ Short & long-ter…
Evening Janitorial Floater
Benefits: Referral bonus Flexible schedule Free uniforms Training & development For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environment…