Administrative Assistant

Job Description

Job Description

We are an established boutique physical therapy private practice in Evanston IL, looking for a responsible, organized, kind, and self-motivated Administrative Assistant to join our dynamic team to perform a variety of administrative, clerical, and operational tasks.

Job Qualifications:

• Education: Associate's degree or higher
• Experience: Minimum 1-2 years of related customer service experience
• Proficient use of 3-line telephone, fax, printer, scanner
• Computer skills: Microsoft Office (Word, Outlook, basic Excel), Google, Internet

General Accountabilities

• • Reception duties: greet and register clients, answer telephone calls, manage payment transactions, and schedule physical therapy appointments
  • Use of web-based scheduling, documentation, and billing software
  • Manages daily clinic space/flow to optimize efficiency, safety, cleanliness, confidentiality, inclusivity, and comfort for clients and staff.
  • Manages waiting room/reception area environment.
  • Ensure confidentiality and controls access to sensitive information, such as patient records and private health information, in compliance with HIPAA.
  • Organizes and secures office and clinic supplies.
  • Manages inventory of clinical and office supplies.
  • Supports cleanliness of clinic with small trash bin removal, clinic disinfection procedures, and washing/folding linens.
  • Communicates promptly and effectively via telephone, email, and in-person to customers and staff.
  • Communicates with referring physician offices to update contact information, obtains PT referrals, and sends authorized patient clinical reports/records.
  • Composes and produces simple business correspondence, reports and related materials with guidance.
  • Reviews and signs materials, as authorized.
  • Edits, files, and updates clinic office documents.
  • Responds to inquiries and requests for information requiring knowledge of Link Physical Therapy practice, services, and practitioners.
  • Serves as an internal resource to staff on company procedures.
  • Performs administrative duties associated with scheduling appointments, coordinating meetings, and planning events.
  • Coordinates office activities and operations to ensure efficiency and adherence to company policies.
  • Arranges with vendors for services and clinical/office supplies and handles payment for purchased goods/services as authorized.
  • Oversees office operations.
  • Schedules, assigns and prioritizes workload by setting appropriate deadlines.

Skills

• • Excellent written and verbal communication
  • Compassionate customer service with focus on fostering a welcome and safe environment
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine documents and correspondence
  • Ability to communicate effectively and respectfully, in verbal and written forms, with individual customers or employees
  • Intermediate mathematical skills: Ability to calculate figures and amounts such as discounts, proportions, percentages.
  • Reasoning skills: Resourceful problem-solver to deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Clerical duties: Ability to manage paper and electronic files, scan documents, computer data entry
  • Reception: Proficient use of 3-line telephone, fax, printer, scanner
  • Computer skills: Microsoft Office (Word, Outlook, Excel (basic)), Google, Internet, Facebook

Ideal candidate qualities:

· Excellent verbal and written communication and customer service skills

· Takes initiative to anticipate needs of the patients and team members

· Reasoning skills to be able to solve practical problems

· Ability to work collaboratively within a team

· Willingness to learn new skills and adaptive to change to improve quality of services

· Aligned with Link PT CORE values: Respect, Advancement, Compassion, Excellence, Trust, Service, Collaboration/Teamwork

Link PT culture/environment:

Link PT is a boutique, woman-owned, private physical therapy practice, specializing in pelvic health for all genders and ages, women’s health across the lifespan, and musculoskeletal care. We offer a safe, caring, respectful, and welcoming space for our patients and staff with a focus on empowerment and optimizing health and wellness.

Link PT is a boutique, women-owned, private physical therapy practice, specializing in pelvic health for all genders and ages, women’s health across the lifespan, and musculoskeletal care. We offer a safe, caring, respectful, and welcoming space for our patients and staff with the focus on empowerment and optimizing health and wellness.

Company Description

Link PT is a boutique, women-owned, private physical therapy practice, specializing in pelvic health for all genders and ages, women’s health across the lifespan, and musculoskeletal care. We offer a safe, caring, respectful, and welcoming space for our patients and staff with the focus on empowerment and optimizing health and wellness.