Transportation Specialist

Key Responsibilities:

• Outbound Shipments Management:

  • Maintain the outbound log for the assigned facility to track all shipments.
  • Manage shipments to ensure accuracy, timeliness, and profitability.
  • Book shipments using the WWMH process and dispatch carriers as needed.
  • Create or secure required shipping documents, including BOL and customs paperwork.

• Customer Pickup Orders:

  • Manage customer pickup orders and communicate essential information:
    • Sales Order Number (SO#)
    • Customer Purchase Order Number (PO#)
    • Total weight, pallet count, dimensions, and freight class
    • Pickup address, shipping hours, and site contact information
    • Request for BOL and recipient details
  • Monitor and follow up on customer pickups:
    • Send reminder emails if orders are staged for over a week.
    • Add notes in Nav and escalate to include the sales coordinator and sales rep if orders remain staged for additional weeks.
    • Assist in obtaining a ship date if necessary.

• Third-Party Shipments:

  • Set up shipments with preselected carriers chosen by the customer.
  • Request or create BOL as needed, especially if not dealing with a broker.

• Daily Operations:

  • Review the outbound log daily to identify and address any orders that did not ship as planned.
  • Reschedule shipments if necessary and notify customers of any delays.
  • Communicate updates regarding hot orders, late shipments, and damaged shipments.
  • Ensure timely communication with customers, carriers, and sales teams.

• Communication and Problem Resolution:

  • Provide updates on shipment status, including PODs and tracking information.
  • Communicate with carriers to ensure the best service, lowest cost, and customer satisfaction.
  • Coordinate with Sales on resolving issues related to late, hot, or damaged shipments.

Qualifications:

• Proven experience in transportation or logistics.
• Strong organizational and communication skills.
• Proficiency in handling shipping documentation and processes.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with shipping software and tools (e.g., Nav, WWMH process).