Parts Counter Representative
- Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
- Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up.
- Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services to enhance their experience.
- Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.
- Continuously update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
- Engage in all assigned learning modules: Demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills.
- Work closely with fellow team members to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.
- Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, which includes detailed tracking in the purchase order system.
- Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
- High School Diploma, college degree preferred.
- Required 10 years of parts counter experience
- Strong understanding of basic truck systems
- The ability to use business systems for daily tasks.
- Exceptional communication skills, both over the phone and in writing.
- Proven customer service skills with a high degree of attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient in computer use, especially Google Applications.
- Strong organizational and time management skills.
- Dependable, with reliable attendance and the ability to work with minimal supervision.
- Medical - PPO and HDHP options
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with company match
- Dental Insurance
- Vision Insurance
- Accident & Critical Illness Insurance
- Group Term Life Insurance (company paid)
- Short and Long-Term Disability (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Volunteer Time-Off
- Paid Maternity/Paternity Leave
- Bereavement/Funeral
- Compensation:
- 401(k) Retirement Plan with company match
- Incentive Programs
- Shift Differential Program
- Tool Rewards Program
- Safety shoe and glasses program
- Employee Assistance Program (EAP)
- Wellness incentives
- Company paid and provided uniforms
- Training: In-House, Instructor-Led, and Online
Recommended Jobs
Lead Developer
OVERVIEW Live the experience . From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. …
Showroom Sales Associate
Job Post Showroom Sales Associate Apply » Company: Baker Interiors Furniture Group Duration: Full-time Date Posted: 10/15/25 Category: Sales & Marketing Location: Chicago Salary…
Full Charge Bookkeeper / Office Manager
Imagine advancing your career in the booming medical marketing industry. This is your rare opportunity to join an established, well-funded and quickly growing tech company. Enjoy working with smart, …
Analyst, Repo Ops
About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is pr…
OB/GYN Generalist Physician for Dutchess County
Optum NY, (formerly Optum Tri-State NY) is seeking OB/GYN Generalists to join our teams in Rhinebeck and Poughkeepsie, NY. Optum is a clinician-led care organization that is changing the way clinici…
J.P. Morgan Wealth Management - National Branch - Personal Advisor - Chicago
Job Description At J.P. Morgan Chase, our passion for client success drives everything we do. We empower our employees and foster meaningful relationships, ensuring every interaction is exceptiona…
Product Owner
How you’ll make an impact: As a Product Owner you will partner with Product Managers to turn high-level product roadmaps into software reality. You will develop and prioritize persona driven epi…
Business Manager - Support Services
The salary range for this position is $31.28 - $48.48 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…
Complex Claims Consultant - Financial Lines/Public D&O
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something…
Electric Vehicle Fleet Driver
Drive the Future of Transportation with Tower EV! Tired of unpredictable pay, high expenses, and limited opportunities? Tower EV is here to change the game. As a trusted premium partner for Uber …