Medication Renewal Center Specialist

• Shift: Variable
• Location: Champaign, IL
• Usual Schedule: Varied, 9a-6p
• On Call Requirements: None
• Work Location: Carle at The Fields
• Secondary Job Category: Clerical/Admin
• Weekend Requirements: Yes, rotating weekends
• Holiday Requirements: Yes, Rotating

Position Summary: The Med Renewal Center Specialist provides clerical and customer service support for the Patient Contact Center.

Qualifications: EDUCATIONAL REQUIREMENTS NA CERTIFICATION & LICENSURE REQUIREMENTS Completion of a Medical Terminology course within one (1) year of hire. EXPERIENCE REQUIREMENTS One (1) Customer Service or One (1) Office setting SKILLS AND KNOWLEDGE Strong verbal and written communication skills. Intermediate Microsoft Office Suite. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Essential Functions:

• Communicates status of renewals to patients and/or physician offices
• Maintains departmental schedule documents.
• Collects and enters faxed medication renewal orders from clinic departments.
• Assists in the scheduling of appointments and/or lab work.
• Requisitions and reporting for Patient Contact Center.

• Collect daily data to sumbit morning and evening reports
• Contact patients as directed-for appointments
• Change PCP
• inform refills have been sent to the pharmacy

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.