Lead Guest Services Team Member

Pilot Company
Marshall, IL
Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

Pay Rates Starting between: $15.00 - $19.63 / hour

Additional Information

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

Job Location

Google Maps requires functional cookies to be enabled
Posted 2026-07-09

Recommended Jobs

Travel and Local - CT Technologist

O.R Staffing Solutions
Chicago, IL

Job Description Job Description CT Technologist – Local & Travel | Nationwide Opportunities Join O.R. Staffing Solutions, a healthcare staffing agency that specializes in diagnostic imaging se…

View Details
Posted 2026-07-04

Principal Technical Consultant

Capital One
Riverwoods, IL

Overview Principal Technical Consultant As a Lead Technical Consultant within our ProtectBuy (3D Secure) division, you will sit at the intersection of business strategy, customer support, and …

View Details
Posted 2026-06-18

Associate

Tailwind Deli News & Gifts Inc
Bloomington, IL

Job Description Job Description About the Role: We are seeking a highly motivated and detail-oriented Associate to join our team! Tailwind is a rapidly growing company known for its commitment…

View Details
Posted 2026-06-19

Lab Technician (Nights)

Cardinal Health
Glendale Heights, IL

What Nuclear Manufacturing contributes to Cardinal Health Manufacturing is responsible for cost of production and maintenance activities including process improvement, supply chain management, qua…

View Details
Posted 2026-06-23

LPN/RN occupational Health

Gateway Regional Medical Center
Granite City, IL

Job Description Job Description We are Gateway Regional Medical Center Our mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and hea…

View Details
Posted 2026-06-26

Pastor

Macomb, IL

This is either a Full Time or a Bi-vocational applicants are welcome  LEADING: Plan and conduct the worship service:  including preparing and delivering the sermons and leading the observance of…

View Details
Posted 2026-06-10

Consultant, Payment Intelligence

AArete
Chicago, IL

Description     Consultant, Payment Intelligence    AArete is one-of-a-kind when it comes to consulting firm culture.    We’re a global, innovative management and technology consulting firm…

View Details
Posted 2026-05-27

Fractional VP, Payer Contract Analytics - Remote

Neolytix
Chicago, IL

Fractional VP, Payer Contract Analytics Neolytix | Remote (US) | Part-Time / Retainer About the Role Neolytix is seeking a senior healthcare professional to lead our Payer Contract Analytics…

View Details
Posted 2026-05-27

Commercial Glass & Glazing Project Manager

Premier One Recruiting
Chicago, IL

Job Description Job Description Seeking an experienced Project Manager with experience in commercial aluminum storefronts, windows, curtain walls, door hardware, aluminum entry doors, interior ar…

View Details
Posted 2026-06-08