Account manager travel assistance insurance

Job Description:

Position Title: Account Manager Travel Assistance & Insurance

Level: Individual Contributor

Department: AXA Partners Global Markets-Sales

Location: Chicago, IL or Remote, US

Role Type: Permanent

Join Our Team as an Account Manager Travel Assistance & Insurance – Drive Growth and profitability of our Travel businesses in the US.

Are you passionate about building strong client relationships and delivering exceptional service? Do you thrive in a fast-paced environment where your strategic thinking and client and project management skills can make a real impact? Join us as an Account Manager and be a key driver of success in the dynamic world of travel assistance and insurance.

What you’ll be doing:

As an Account Manager, you'll be the main point of contact for our largest, most complex clients in travel insurance, assistance, and network services. Your role is critical in retaining key accounts, identifying growth opportunities, and ensuring profitability. You’ll manage the entire client lifecycle — from renewal negotiations and service delivery to growth initiatives — ensuring our clients are satisfied and our business continues to expand.

Your main missions include:

• Managing day-to-day operations for large client accounts, ensuring exceptional service delivery.
• Developing and executing renewal strategies, including terminating unprofitable accounts.
• Acting as the liaison between internal teams and clients to coordinate service scope, contract reviews, and project activity.
• Leading contract changes, due diligence, and SLA achievement efforts.
• Reviewing monthly activity reports to identify utilization trends and discuss insights with clients and internal teams.
• Identifying and pursuing upsell and cross-sell opportunities to grow account revenue.
• Facilitating quarterly and annual client meetings to review performance and strengthen relationships.
• Monitoring financial results to meet targets and explaining any deviations.
• Participating in internal projects related to service improvements, forecasts, and business growth.

What you'll bring:

To excel in this role, you'll have:

• A successful track record managing and growing complex client relationships.
• Several years of account management or sales experience in relevant industries such as travel assistance, travel insurance, US TPA, or corporate mobility.
• An understanding of the travel assistance and travel insurance markets in the US.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong negotiation skills and a solution-oriented mindset.
• Excellent communication skills, with the ability to engage stakeholders at all levels.
• Bilingual in English and Spanish.
• A background in business, marketing, or a related field; a medical or risk management background is a plus.

Join us and play a vital role in delivering outstanding client experiences while driving the growth and profitability of our business. If you're ready to take on a challenging and rewarding role in a global environment, we want to hear from you. Apply today and make an impact!

What we offer:

At AXA Partners US, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Salary range: USD80,000-100,000
• Annual Company & Performance based discretionary Bonus up to 15%
• 20 days Annual Leave (rising to 25 days based on length of service)
• 8 Paid Company Holidays
• Medical, Dental, Vision and Life Insurance
• HSA, FSA and HRA available + Employer Contribution
• 401(k) Pension Plan & Employer match
• Paid Parental Leave
• Education Reimbursement
• Hybrid Work - 2 days in the office per week
• For more information about benefits, clicl here;

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]