Internet Sales Manager - CMA's Colonial Subaru

Description

CMA's Colonial Subaru is a leading automotive dealership committed to providing exceptional customer service and driving business growth. We are seeking a dynamic and results-driven Internet Sales Manager to lead our Business Development Center (BDC) and enhance customer engagement, lead generation, and overall sales performance.

Key Responsibilities:

• Lead, train, and motivate the BDC team to achieve performance targets.
• Develop and implement effective lead-generation strategies to drive sales and service appointments.
• Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
• Collaborate with the sales and service departments to align BDC operations with dealership goals.
• Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
• Ensure a high level of customer satisfaction through professional and timely communication.
• Develop scripts, training materials, and processes to enhance team performance.
• Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
• Handle escalated customer concerns and inquiries as needed.
• Stay updated on industry trends and best practices to continuously improve BDC operations.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

Requirements

Education and/or Experience

• Minimum 3 years of experience in a BDC, or automotive sales environment.
• 1-2 years of experience in a leadership or managerial role.
• Strong leadership, communication, and organizational skills.
• Strong understanding of CRM systems, lead management, and digital marketing.
• Commitment to providing outstanding customer service and fostering teamwork.
• Proficiency in Microsoft Office Suite and dealership management software.