Operations Specialist (Chicago)

Title: Operations Specialist

Description:

You will develop rapport with all customer and facility contacts on a coordinator/scheduler level. As shipments are tendered from the customer then accepted by the Account Growth Manager or Account Executive, it is the Operations Specialist’s responsibility to build and schedule each shipment while managing the load board and communicating with the respective teams effectively.

The role will require a mix of strategic thinking, attention to detail, operational hustle, and strong organizational skills. As an Ops Specialist, you will play a crucial role at TransLoop by developing strong business relationships with customer/facility contacts to ensure the fluid operation of the select account/business.

Maximizing revenue, streamlining operational processes and meeting/exceeding customer service and acceptance KPIs will remain paramount in this role.

This is a high-impact role as you will be responsible for providing everyone touching the business with accurate info and optimal transits.

What You'll Do

• Build relationships and develop rapport with customer contacts on a coordinator level to ensure they feel their business is supported
• Build, schedule, and track shipments for select accounts
• Escalate delays in transit and any other issues that could impact service to sales representatives and/or customer contacts
• Instill general organization/order regarding load board management from tender to invoicing
• Work in sync with Account Growth Manager to ensure operational efficiency and customer service

What You'll Need

• Relevant supply chain, sales or customer service experience Logistics experience preferred, but not required
• Proven track record of managing accounts, building shipments, tracking shipments, and being a high performer
• Experience in managing high volume and multifaceted accounts
• Strong writing, organizational, and speaking skills
• Organization, Organization, Organization. Did we say you need GREAT organization skills?

Bonus Points

• You have experience operating in 3PL, Transportation, or Tech

Enjoy the good life: TransLoop wants you to love where you work so we offer

• Competitive compensation
• Uncapped pay & competitive salaries
• Medical, dental, and vision coverage (50% paid by TransLoop)
• Personal financial advisor
• Wellness Days

About TransLoop

Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics companyTransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.

TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.