Senior Relationship Manager, Hedge Fund Services

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Relationship Manager Hedge Fund Services

Summary

Northern Trust Hedge Fund Services is a global provider of hedge fund administration, middle office, and related asset servicing solutions. We partner with sophisticated alternative asset managers across strategies and asset classes.

The Relationship Manager owns and manages senior level hedge fund client relationships and serves as the primary point of contact for clients and internal service teams. This role is responsible for client satisfaction, retention, and growth, while leading service governance, issue resolution, and commercial outcomes.

Key Responsibilities

• 
  Own senior level hedge fund client relationships as the primary point of contact across Northern Trust
• Build trusted partnerships with executive and C suite clients through strategic engagement
• Develop a strong understanding of client business models, investment strategies, and priorities
• Lead service delivery governance by coordinating internal teams and ensuring consistent outcomes
• Drive client satisfaction through proactive issue management and effective escalation handling
• Lead quarterly client service reviews and executive level reporting
• Own client profitability including P and L management, pricing strategy, and repricing initiatives
• Identify and execute cross sell opportunities across Hedge Fund Services and the broader bank
• Partner with clients and internal teams to improve processes, reduce risk, and enhance efficiency
• Lead client and investor due diligence and technology onboarding initiatives
• Serve as a subject matter expert and lead complex, cross functional initiatives

Knowledge and Experience

• 
  Bachelor’s degree in Finance, Accounting, or a related field; Master’s degree preferred
• Experience within hedge fund services, fund administration, middle office, prime brokerage, asset management, or consulting
• Strong understanding of alternative investment structures, operating models, and client service delivery
• Ability to manage complex client relationships and multiple priorities in a fast paced environment
• Expertise in one or more asset classes and functional areas within the alternatives space
• Ability to communicate technical and strategic concepts clearly to senior and C suite audiences
• Strong judgment, integrity, and decision making capabilities
• Highly collaborative, adaptable, and client focused mindset
• Exceptional written, verbal, and presentation skills
• Passion for continuous learning with strong technology aptitude

#LI-MG1

#Hybrid

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.