Concierge Response Ambassador $21/HR- Need 2nd & 3rd Shift Avail

Job Description

Job Description

About MFort Security Services

MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.

Equal Opportunity Employer – M/F/D/V

Position Summary

We are seeking a professional and motivated Concierge Ambassador to join our team. This position is responsible for leading the concierge team at a residential property, serving as the face of the lobby, and acting as the right-hand support to the client and leasing team. The ideal candidate will have lead experience, manage front desk operations, and provide exceptional service to residents and guests at various residential buildings. A strong administrative skill set is also essential for handling emails, documentation, and daily communication tasks.

Key Responsibilities:

Lead and set an example for the concierge team in professionalism, customer service, and performance

• Greet all residents, guests, and visitors warmly and maintain a welcoming lobby environment
• Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules
• "Own the lobby" by staying informed of who is arriving, expected guests, and client-related appointments
• Oversee front desk operations including visitor management, access control, and package handling
• Conduct routine property rounds and respond promptly to safety or security concerns
• Handle administrative tasks such as emails, logging information, and filing as required
• Communicate effectively with clients, residents, MFort supervisors, and team members
• Enforce company policies, site post orders, and standard operating procedures
• Perform other duties as assigned by site management or MFort leadership

Qualifications:

• Must be at least 18 years of age
• High school diploma or GED required
• Must have a valid Illinois PERC card and 20-hour security training certificate (or ability to obtain)
• Minimum 3 years of residential concierge or front desk leadership experience
• Strong leadership, customer service, and communication skills
• Comfortable with administrative tasks including email correspondence and documentation
• Ability to multitask, remain composed under pressure, and independently manage responsibilities
• Capable of standing and walking for extended periods
• Must pass a drug screening and background check

Schedule & Compensation:

• Shift: Varies – Responsible for covering all shifts (1st, 2nd, 3rd) at various buildings
• Pay Rate: $21.00 per hour and progressive pay to $22 per hour within 90 days

If you're an experienced concierge professional looking to take the lead at multiple premium residential sites, apply now to join MFort Security Services.

Company Description

MFort Security is a professional security services provider specializing in concierge-style security and front desk coverage for luxury residential and commercial properties. With a strong presence in downtown Chicago and surrounding areas, our mission goes beyond protection—we focus on creating safe, welcoming environments where residents and staff feel respected and supported.

At MFort, we prioritize employee loyalty and growth. We offer competitive pay, benefits, flexible scheduling, and a clear path for advancement. Our team members are more than uniforms—they’re the face of our company, and we treat them as such. That’s why we recognize their contributions, foster long-term loyalty, and provide the tools and training they need to succeed.

If you're professional, dependable, and looking to grow with a company that values you—MFort is the place for you.

Company Description

MFort Security is a professional security services provider specializing in concierge-style security and front desk coverage for luxury residential and commercial properties. With a strong presence in downtown Chicago and surrounding areas, our mission goes beyond protection—we focus on creating safe, welcoming environments where residents and staff feel respected and supported.\r\n\r\nAt MFort, we prioritize employee loyalty and growth. We offer competitive pay, benefits, flexible scheduling, and a clear path for advancement. Our team members are more than uniforms—they’re the face of our company, and we treat them as such. That’s why we recognize their contributions, foster long-term loyalty, and provide the tools and training they need to succeed.\r\n\r\nIf you're professional, dependable, and looking to grow with a company that values you—MFort is the place for you.