Tool Service Technician

Restoring Hilti tools to peak performance with speed, precision, and a commitment to excellence.

In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment and maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Also, it contributes to the Company’s financial success through Cost of Goods Sold control, process improvement, and cost containment throughout the repair process. The Tool Service Technician provides best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition.

What You'll do

• Analyzing, repairing, testing Hilti power tools in line with global repair standards and workflow standards.
• Work in and actively participate in a LEAN environment, work efficiently and contribute to continuous improvement & 5S.
• Sustain a passion for the customer as a trigger to drive service levels and repair quality to maintain Hilti's brand.
• Maintains superior technical knowledge and skills through reviewing on-line repair manuals, schematics, and technical files.
• Performs efficient, high-quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
• Conducts final functional and safety testing after every repair to ensure customer safety.
• Through continuous inventory, accurate picking of spare parts and assisting in maintaining adequate parts inventory.
• Diagnosing tools using software and touch screen monitors.
• Provides data and information to Hilti quality engineers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
• Maintains work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
• Follow company policies, procedures, and rules.
• Follow and abide by the company’s culture, values, and principles.
• Perform other duties as assigned by supervisor.

What You’ll Bring

• High School Diploma required.
• Problem solving skills required.
• Time management skills.
• Team player.
• Experience in mechanical or electrical repairs.
• Experience using Windows applications is preferred.

What’s In It for You

You’ll join a top-ranked workplace with competitive compensation, bonus potential, and a comprehensive benefits package. We offer paid time off, paid family leave, educational reimbursement, 401(k) matching, and medical/dental/vision coverage. You’ll also have two paid days annually to give back to your local community.

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22.00 to $24.00/hr with bonus at target of $1,100 - $1,300.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.