Admin Support Specialist

Description

Position at Ice Town

Glendale Heights, IL

Join Our Dynamic Team as an Admin Support Specialist!

Are you organized, customer-focused, and looking for a role where every day is a little different? Ice Town is seeking an Admin Support Specialist to help keep our branch running smoothly while supporting our customers, technicians, and office team.

A Day In The Life:

• As a customer champion, answer incoming calls and emails, provide accurate information, and deliver outstanding customer service.
• Schedule and dispatch service technicians using our dispatching software, while communicating schedule updates, job statuses, and changes throughout the day.
• Create, update, and manage service work orders, including equipment information, service notes, billing details, and customer quotes or estimates.
• Assist customers with service scheduling, equipment intake, billing questions, and invoice follow-up.
• Maintain accurate customer, service, and billing records within our ERP platform.
• Support daily office operations by scanning documents, organizing files, sorting mail, and maintaining records for easy access.
• Assist with office procedures and administrative tasks to help keep the branch running efficiently.
• Be a safety advocate by following and promoting our accident prevention and safety procedures.

What It Takes to Land This Role?

• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Team Player: This is a non-supervisory role reporting to the General Manager, where collaboration and supporting others are key.
• Safety-First Attitude: You prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently, staying organized, and managing your time effectively.
• Multitasking: Able to balance multiple priorities in a fast-paced environment.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager, demonstrating flexibility and a willingness to learn.
• You have 1-2 years of administrative, customer service or related professional experience
• Successful completion of a pre-employment drug screen and criminal background check required
• Must be at least 18 years of age

Physical Demands:

• Primarily work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• A mix of sitting, walking, and standing throughout your day.
• Comfortably operate computers and office equipment.

Compensation & Benefits:

• Pay: $20-$25 per hour, based on experience
• Medical, Vision, and Dental Benefits
• Life Insurance
• 401k & Company Match
• Work Hours: 7:30 AM - 4:30 PM

Town Shares Program:

We give you the opportunity to share in the long-term financial success of our company as you grow with us !

Ready to unlock your potential as an Admin Support Specialist? Join our team where your dedication and skills make all the difference. Apply now and be part of something exceptional!

Ice Town is an equal opportunity employer.

Ice Town is an Unlimited Service Company