Customer Service Representative

Yellowstone Local is proud to represent Angel Water, Inc., an industry leader in water treatment and purification.

You’re the kind of person who enjoys helping others, stays calm under pressure, and keeps everything running smoothly, especially when the phones start ringing.

What’s in it for You?

• Pay Range: $19.00–$22.00 per hour

• Schedule: Monday–Friday (7:30 AM–5:00 PM) with a rotating Saturday shift (7:30 AM–12:00 PM)

• Work Hours: Full-time, approximately 40 hours per week

• Work Location: In-office role based in Lake Barrington, IL

• Health Benefits: Medical, dental, and vision insurance

• Paid Time Off: PTO and paid holidays

• Retirement Plan: 401(k) with company match

• Employee Perks: Discount on water filtration products, branded company gear

• Growth: Training and development opportunities to help you build a long-term career

Why You’ll Love It Here

• You’ll join a company with 40+ years of experience and a trusted reputation in the Chicagoland area

• You’ll be part of a team that values education, health, and customer relationships over just “closing the sale”

• You’ll have a manager who supports your development and a team that works together to win

• You’ll contribute to a mission that truly matters: helping families get access to clean, healthy water

Your New Role

Angel Water is looking for a Customer Service Representative (CSR) to join the Customer Service department in Lake Barrington, IL. You’ll report to the Customer Service Manager and serve as the first point of contact for customers, managing calls, scheduling appointments, sharing product knowledge, and ensuring every customer gets the attention they deserve.

What You’ll Be Doing:

• Answer inbound calls from current and potential customers with professionalism and care

• Provide accurate information on water filtration products and services

• Schedule services, process orders, and support billing questions

• Recommend system upgrades such as rebeds, flushes, or additional equipment

• Discuss water testing options for well water and share EPA/EGW recommendations

• Make outbound calls for service follow-ups, renewals, and promotions

• Route service calls and sales leads to the appropriate internal team

• Handle communication via phone, email, internal chat, and text

• Support field reps by coordinating appointments and dispatching effectively

• Identify upsell opportunities and explain the benefits to customers

• Keep accurate customer account records and update asset ownership

• Stay current on products, services, and company policies to educate customers

• Enter all customer interactions into the CRM system (Salesforce experience is a plus)

• Work with technicians and sales teams to deliver a seamless customer experience

• Troubleshoot basic issues and escalate more complex cases appropriately

• Follow up on jobs to gather feedback and support quality assurance

• Perform light administrative tasks like data entry and reporting

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or equivalent required; associate degree preferred

• 1–2 years of customer service or call center experience, ideally in a service-based or technical industry

• Clear verbal communication skills and strong listening ability

• Ability to multitask and stay organized in a fast-paced setting

• Friendly, team-oriented, and motivated by helping others

• Basic computer skills and familiarity with Microsoft Office and Outlook

• Experience with CRM systems (Salesforce is a plus)

• Willingness to work rotating Saturday shifts and occasional evenings as needed

• Reliable transportation to and from the office

• Bilingual in English and Spanish is a plus

• Must be authorized to work in the U.S.

Angel Water, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange