Senior Manager, Growth & Owner Communications (Hybrid Opportunity)
Hyatt Hotels
Chicago, IL
Description The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Global Communications team. In this role, you will be collaborating closely with the broader Growth, Owner Relations and Brand Portfolio teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: • Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role As part of Hyatt's Global Communications team, the Senior Manager, Growth & Owner Communications plays a pivotal role working with the Growth organization to articulate Hyatt's evolving growth strategy and demonstrate the value Hyatt delivers to current and prospective hotel owners. This role translates Hyatt's sharpened focus on organic growth across its world-class brand portfolio into clear, compelling narratives and communications for current and prospective managed and franchised owners, developers, management companies and investors worldwide. This position translates complex strategies, portfolio performance, and enterprise initiatives into compelling, data-driven narratives that deepen relationships with current and prospective owners across regions. The role partners closely with Growth and Development, Operations, Franchise & Owner Relations, B2B Marketing, and Commercial Services to deliver innovative and differentiated communications and go-to market materials that deepen relationships, attract new owners and reinforce the reasons existing owners choose Hyatt. This role combines Growth and Owner communications, creating strategic alignment and message efficiencies across current and prospective owners - the key stakeholders driving Hyatt's organic growth. The Senior Manager brings strategic thinking and influence, collaborating directly with senior leaders and regional communicators, particularly for the Americas region, to craft timely, relevant messaging that reflects Hyatt's purpose of care, its long-term organic growth priorities, the unique value Hyatt brings to its owner community and the importance of prioritizing owner sentiment with current owners. Key Responsibilities will include: • Use data-driven storytelling to translate Hyatt's enterprise organic growth strategy, portfolio performance, and key initiatives into compelling, owner-centric narratives. • Build and strengthen the owner value proposition by developing new content, proof points, narratives and case studies that demonstrate Hyatt's differentiation and performance for owners, developers and management companies. • Develop a proactive media strategy and lead outreach to drive Hyatt's growth story through in-market interviews, regional pitching and tailored announcements. • Develop social strategy, draft copy and publish on behalf of growth executives and Hyatt Development pages on LinkedIn in collaboration with regional communications colleagues and Development leaders. • Develop a comprehensive, holistic industry event communications strategy, including identifying and securing executive speaking opportunities, shaping key messages, and planning and executing media relations strategy to amplify Hyatt's growth story and brand value proposition to owners, developers and investors. • Collaborate to design and execute a unified global owner communications plan across existing channels that clearly conveys Hyatt's value proposition. • Support major owner conferences and advisory board meetings by assisting with event communication strategy, developing content and messaging, creating leadership talking points and briefing materials, and ensuring consistent execution across regions. Qualifications
Experience Required: • 8-10 years of progressive corporate communications experience; B2B stakeholder focus required (e.g., owners, developers, investors, franchisees). • Data-driven storyteller who can translate complex strategies and performance into clear, compelling owner value propositions. • Advanced writing and editing skills with proven ability to produce a wide range of materials and content (executive remarks, memos, newsletters, scripts). • High degree of personal and professional savvy to inspire confidence among audiences at all levels of the organization. • Proven ability to lead cross-functional projects with detailed timelines and multiple stakeholders. • Travel/tourism/hospitality experience a strong plus. Experience Preferred: • BA or BS in Journalism, Communications, Business, or Marketing • Proficient, solid working knowledge in Microsoft Office Suite • Visual storytelling skills are a plus • Ability to work in fast-paced environment with multiple internal clients, meeting deadlines, and be accommodating to urgent projects • Excellent networking and relationship-building skills and the ability to act with confidence while dealing with various levels and functions • Ability to travel globally as required (approximately 10-25%) The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. The salary range for this position is $108,800 to $145,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Experience Required: • 8-10 years of progressive corporate communications experience; B2B stakeholder focus required (e.g., owners, developers, investors, franchisees). • Data-driven storyteller who can translate complex strategies and performance into clear, compelling owner value propositions. • Advanced writing and editing skills with proven ability to produce a wide range of materials and content (executive remarks, memos, newsletters, scripts). • High degree of personal and professional savvy to inspire confidence among audiences at all levels of the organization. • Proven ability to lead cross-functional projects with detailed timelines and multiple stakeholders. • Travel/tourism/hospitality experience a strong plus. Experience Preferred: • BA or BS in Journalism, Communications, Business, or Marketing • Proficient, solid working knowledge in Microsoft Office Suite • Visual storytelling skills are a plus • Ability to work in fast-paced environment with multiple internal clients, meeting deadlines, and be accommodating to urgent projects • Excellent networking and relationship-building skills and the ability to act with confidence while dealing with various levels and functions • Ability to travel globally as required (approximately 10-25%) The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. The salary range for this position is $108,800 to $145,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Posted 2026-02-24
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