Reservation Manager

At Ambar , we create more than memorable meals—we create lifetime guests .

We're looking for an experienced Restaurant Manager who is passionate about hospitality, leadership, and creating exceptional guest experiences. This is a hands-on leadership role that combines restaurant operations, guest engagement, reservations strategy, reputation management, and team development.

If you thrive in a fast-paced environment, love building relationships with guests, and enjoy leading high-performing teams, we'd love to meet you.

At Ambar, we believe in integrity, empathy, honesty, and transparency . We take pride in everything we do, constantly striving for excellence while creating an environment where both our guests and our team feel genuinely cared for.

Our goal isn't simply to serve great food—we're committed to creating experiences that keep guests coming back.

✨ Lead daily restaurant operations to ensure exceptional service, efficiency, and profitability.

✨ Coach, develop, and inspire the Front-of-House team while maintaining high service standards.

✨ Create memorable guest experiences through exceptional hospitality and attention to detail.

✨ Partner closely with the culinary team to ensure seamless communication between Front and Back of House.

✨ Maintain a clean, organized, and guest-ready restaurant at all times.

✨ Own the OpenTable reservation system, optimizing seating capacity, pacing, and guest flow to maximize both revenue and the guest experience.

✨ Oversee large reservations, special requests, VIP accommodations, and special occasions.

✨ Build meaningful relationships with returning guests by maintaining detailed guest profiles and delivering personalized hospitality.

✨ Recognize VIPs and regular guests to create memorable experiences that drive loyalty.

✨ Monitor and professionally respond to guest reviews on Google, Yelp, TripAdvisor, OpenTable, and other digital platforms.

✨ Turn guest feedback into opportunities for continuous improvement and guest retention.

✨ Partner with the Marketing team to coordinate visits from influencers, media partners, and VIP guests while ensuring their experience reflects Ambar's hospitality standards.

✨ Analyze reservation metrics, covers, cancellations, no-shows, and dining trends to help improve restaurant performance.

✨ Prepare nightly and weekly reservation reports for restaurant leadership.

✨ Complete end-of-day administrative closing procedures, including guest notes, daily cover reconciliation, and the nightly manager log.

✨ Assist with scheduling, administrative projects, and operational reporting.

Previous Restaurant Manager or Assistant General Manager experience in an upscale, high-volume restaurant.

Strong understanding of hospitality, guest relations, reservations, and restaurant operations.

Experience with OpenTable or comparable reservation systems preferred.

Exceptional leadership, communication, organization, and problem-solving skills.

❤️ Passion for creating memorable guest experiences and building long-term guest relationships.

Ability to lead by example while maintaining a positive, energetic, and professional work environment.

Competitive salary and benefits.

Opportunities for career growth and professional development.

Work alongside a passionate leadership team committed to excellence.

️ Be part of a company that values hospitality, innovation, and creating lifetime guests.

If you're passionate about hospitality, leadership, and creating unforgettable dining experiences, we'd love to hear from you.