Door Staff / Security / Front Desk

Job Description

Job Description

Doorperson/Front Desk/Resident Services

33 West Ontario Condominium Association is a 60-story high rise in the River North neighborhood of downtown Chicago with a respectful culture and non-discriminatory environment. This is a union position with Local 1. You will be required to join the union after 30-days of successful employment.

A Doorperson also referred to as a member of our Resident Services Staff is responsible for providing the appropriate greeting and assistance to our unit owners, residents, and their guests, as well as Association vendors and contractors while manning the front desk, receiving room, dock, pool and rover/security positions in the Association’s endless effort to deliver outstanding customer service.

We look for demonstration of impeccable customer service, dependability, personal integrity, leadership, teamwork, and proactive and anticipatory action.

As a Resident Services Staff member, you will be responsible for greeting arriving and departing unit owners, residents, vendors, and guests and verify and direct traffic. Specifically, you would be responsible for performing the following tasks to the highest standards and impeccable customer service:

• Secure the entrance doors

• Greet residents

• Sign-in and announce visitors (guests, delivery persons, food delivery, etc.)

• Open doors for residents and their guests

• Monitor cameras and act accordingly

• Type incident reports; send emails

• Assist residents with packages and luggage

• Hail taxis when requested

• Direct and monitor driveway or loading dock traffic

• Sign in contractors, vendors, and admit guests

• Accept, scan, retrieve, and deliver packages

• Walk the property and complete inspection reports

• Supervise pool activity and monitor guests

• Respond to fire alarm panel alarms

• Direct residents and work with first responders during emergencies

Qualifications include:

• High school diploma

• Pass a drug test and background check

• Ability to provide EXCEPTIONAL customer service skills

• Provide business references

• Ability to stand for 70% of your shift and lift up to 50 lbs., monitor/walk the property both indoors and outdoors

• Ability to multi-task and adapt with ease to changing priorities

• Comfortable enforcing rules and policies

• Solid communication and computer skills including typing, ability to email, scan, print, and be comfortable learning new software programs.

• Possess good vision and hearing

• Project a professional image and demeanor

• Be detail-oriented

Open positions available are as follows:

Position #11 – full-time: Thursdays, Fridays, and Saturdays from 8:00 a.m. until 4:00 p.m. and Mondays and Tuesdays from 4:00 p.m. until midnight

Position #12 – 32 hours per week: Tuesdays and Wednesdays from 8:00 p.m. until 4:00 a.m. and Fridays and Saturdays from 4:00 p.m. until midnight

Hourly rate offered to applicant will depend on experience and/or union training.

If you are interested in applying, please send your CURRENT resume to [email protected]. If qualified, we will reach out to you to have you complete an application and sign a background consent form and schedule an in-person interview at the building.

If you are selected to interview, bring your CURRENT resume, driver's license or State I.D. and a social security card OR passport.

No phone calls please. You are welcome to come to the building to complete the application and background consent form anytime. After review, you may be contacted to schedule an interview.

If you want to be appreciated for your hard work and work with a great group of co-workers, please apply!