Call Center Representative

Job Description

Job Description

Motor Werks, a distinguished member of the prestigious Murgado Automotive Group, is renowned for delivering exceptional automotive experiences to customers across Illinois. As a leader in the automotive industry, we represent top brands and uphold a standard of excellence in customer service and satisfaction.

Motor Werks is seeking a friendly and professional Receptionist to join our team and serve as the first point of contact for our valued customers and guests. As the face of our dealership, you will play a crucial role in providing outstanding customer service and creating a positive impression of our brand.

Key Responsibilities:

Answer and direct incoming calls to the appropriate departments or individuals.

Manage the dealership's main email account and respond to inquiries promptly and courteously.

Schedule appointments and assist customers with service inquiries or requests.

Maintain cleanliness and organization of the reception area and conference rooms.

Assist with administrative tasks, including data entry, filing, and document management.

Collaborate with various departments to ensure smooth communication and customer service delivery.

Qualifications:

High school diploma or equivalent; additional certification in office administration or related field is a plus.

Previous experience as a receptionist or in a customer service role preferred.

Excellent communication and interpersonal skills, with a friendly and professional demeanor.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Positive attitude and willingness to learn and grow within the organization.

Benefits:

Competitive salary commensurate with experience.

Comprehensive benefits package, including health insurance and retirement plans.

Opportunities for professional development and career advancement within the Murgado Automotive Group.

Supportive work environment with a focus on teamwork and collaboration.

If you are a motivated individual with a passion for customer service and a desire to join a dynamic team, we encourage you to apply for the Receptionist position at Motor Werks. Please submit your resume and cover letter outlining your relevant experience and qualifications!

Opportunities for commission available in addition to salary.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.